Front Seat Heater/cooler problems of the 2006 Chrysler Pt Cruiser

The panel that controls the drivers seat keeps breaking and wires are exposed from the panel. The first time it happened my battery went dead. It and the panel were replaced at the same time. Less than two weeks later it broke again and wires are exposed. I called Chrysler dealer and their complaint line. I am waiting for a call from a service manager that is never available. They say it is not covered by warranty but repaired the first time since I was a good customer. I called when it happened the second time. They said they would order the part and repair it. I waited for a week for some response and called back. They had no record of me calling. I am driving this car with this panel hanging loose and feel like it is a big safety issue.