Wheel Bolts problems of the 2002 Chrysler Town & Country

All tire and wheel rotations have been performed at Chrysler dealership since purchase of vehicle new from o'brien dealership in peoria. Tires were rotated by o'brien Chrysler dealership in pekin, IL on 21-Feb-2007. On my Chrysler town and country 2002 minivan, all five bolts on the rear passenger tire sheared off resulting in my tire falling off the vehicle. All five of the sheared bolts remained in the vehicle were they were bolted. The damage was approximately $1,200 to the rear suspension and wheel. The dealer and Chrysler claimed no responsibility for failures and did not perform any tests on the bolts after requested by us. Dealer is currently repairing with replacement parts and is supposed to provide us with all replaced parts.

While driving consumer heard a noise and vibration coming from the front end, vehicle was taken to the dealership, and mechanic determined that all six nuts which held the axle and the transfer case were missing and damaged the axle. Also, they advised the consumer to file a complaint with NHTSA.