Brake Drum Wheel Cylinder problems of the 2002 Chrysler Voyager

2002 Voyager rear brakes failed. Consumer pulled out of parking lot and heard a loud bang, consumer then felt loss of control and braking difficulties. Two days later the rear brake system was rebuilt by replacing the plate - rear drum brake (2), shoe kit, cylinder, fluid and drum. The consumer request reimbursement for the rear brake system because the consumer feels that the manufacturer knew of the problem but failed to notify him. There was a service bulletin for this problem 05-003-05.

The rear brakes (both) of my 2002 Voyager failed - was making loud mechanical noise, when the parking brake is released it did not release the brake (the car will not move for few minutes), make loud noise while braking. The dealer told me ice and water got inside the brake drums and frozen the pads, eventually the whole brake system failed. There is service bulletin #05-003-05 which exactly described the problem and how to fix it. The plate-rear drum brake (2), shoe kit, cylinder, fluid, and drums were replaced at a cost of $627. 16 including labor and taxes. I believe this problem should be considered serious and be a 'recall' so that the problem is fixed free of charge to the customer. I called Chrysler at 800 992 1997 to claim reimbursement for the repair work. The Chrysler agent told me that the vehicle is out of warranty for a long time there will not be any assistance.