NHTSA Campaign Id 03V383000; Date: Oct. 9, 2003
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
2002 Jayco Cove; 2003 Jayco Cove; 2002 Jayco Designer; 2003 Jayco Designer Legacy; 2004 Jayco Designer Legacy; 2002 Jayco Eagle; 2003 Jayco Eagle; 2003 Jayco Escapade; 2002 Jayco Granite Ridge; 2003 Jayco Granite Ridge; 2004 Jayco Granite Ridge; 2002 Jayco Greyhawk; 2003 Jayco Greyhawk; 2004 Jayco Greyhawk; 2002 Jayco Jay Flight; 2003 Jayco Jay Flight; 2002 Jayco Kiwi; 2003 Jayco Kiwi; 2002 Jayco Legacy; 2003 Jayco Legacy; 2004 Jayco Legacy; 2002 Jayco Qwest; 2003 Jayco Qwest; 2002 Jayco Talon; 2003 Jayco Talon
Component: Equipment:recreational Vehicle
Manufactured by: Jayco, Inc.
Affected Units:: 6,442
On certain motor homes equipped with samsung microwave ovens, these units were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or jayco at 1-574-825-0608.
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
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