NHTSA Recall 21V055000
NHTSA Campaign Id 21V055000; Date: Feb. 5, 2021
failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Recalled Vehicles:
2016 Mercedes-benz Metris; 2017 Mercedes-benz Metris; 2018 Mercedes-benz Metris; 2019 Mercedes-benz Metris; 2020 Mercedes-benz Metris; 2019 Mercedes-benz Sprinter 1500; 2020 Mercedes-benz Sprinter 1500; 2019 Mercedes-benz Sprinter 2500; 2020 Mercedes-benz Sprinter 2500; 2019 Mercedes-benz Sprinter 3500; 2020 Mercedes-benz Sprinter 3500; 2019 Mercedes-benz Sprinter 4500; 2020 Mercedes-benz Sprinter 4500
Component: Electrical System:software
Manufactured by: Daimler Vans Usa, Llc
Affected Units:: 84,345
Recall Summary:
daimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. the software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
How to Fix:
dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. the recall is expected to begin april 6, 2021. owners may contact dvusa customer service at 1-877-762-8267. dvusa's number for this recall is vsxhermpos.
Recall Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Also see: