NHTSA Recall 21V072000
NHTSA Campaign Id 21V072000; Date: Feb. 12, 2021
a disabled ecall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Recalled Vehicles:
2020 Mercedes-benz Amg E53; 2018 Mercedes-benz Amg E63; 2019 Mercedes-benz Amg Glc43; 2020 Mercedes-benz Amg Gt53; 2018 Mercedes-benz Amg Gta; 2017 Mercedes-benz C300; 2018 Mercedes-benz C300; 2019 Mercedes-benz C300; 2018 Mercedes-benz CLA250; 2019 Mercedes-benz CLA250; 2020 Mercedes-benz CLA250; 2020 Mercedes-benz CLS450; 2017 Mercedes-benz E300; 2018 Mercedes-benz E300; 2019 Mercedes-benz E300; 2017 Mercedes-benz GLA250; 2018 Mercedes-benz GLA250; 2019 Mercedes-benz GLA250; 2020 Mercedes-benz GLA250; 2017 Mercedes-benz GLC300; 2018 Mercedes-benz GLC300; 2019 Mercedes-benz GLC300; 2020 Mercedes-benz GLC300; 2019 Mercedes-benz GLC350; 2017 Mercedes-benz GLE350; 2018 Mercedes-benz GLE350; 2019 Mercedes-benz GLE400; 2020 Mercedes-benz GLE450; 2017 Mercedes-benz GLS450; 2017 Mercedes-benz S550; 2018 Mercedes-benz S560; 2019 Mercedes-benz S560
Component: Communication
Manufactured by: Mercedes-benz Usa, Llc
Affected Units:: 58
Recall Summary:
mercedes-benz usa, llc (mbusa) is recalling certain 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles. the communication module might have been inadvertently deactivated during a service visit, which could have disabled the emergency call (ecall) function.
How to Fix:
mbusa will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. the recall is expected to begin april 13, 2021. owners may contact mbusa customer service at 1-800-367-6372.
Recall Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Also see: