NHTSA Recall 24V372000
NHTSA Campaign Id 24V372000; Date: May. 28, 2024
a sudden loss of drive power increases the risk of a crash.
Recalled Vehicles:
2024 Mercedes-benz Amg Eqe 53 4matic; 2024 Mercedes-benz Amg Eqe Suv 53 4matic; 2025 Mercedes-benz Amg Eqe Suv 53 4matic; 2024 Mercedes-benz Amg Eqs 53 4matic; 2024 Mercedes-benz Eqe 350 4matic; 2024 Mercedes-benz Eqe 350+; 2024 Mercedes-benz Eqe 500; 2023 Mercedes-benz Eqe Suv 350 4matic; 2024 Mercedes-benz Eqe Suv 350 4matic; 2025 Mercedes-benz Eqe Suv 350 4matic; 2023 Mercedes-benz Eqe Suv 350+; 2024 Mercedes-benz Eqe Suv 350+; 2025 Mercedes-benz Eqe Suv 350+; 2023 Mercedes-benz Eqe Suv 500 4matic; 2024 Mercedes-benz Eqe Suv 500 4matic; 2025 Mercedes-benz Eqe Suv 500 4matic; 2024 Mercedes-benz Eqs 450; 2024 Mercedes-benz Eqs 450+; 2024 Mercedes-benz Eqs 580; 2023 Mercedes-benz Eqs Suv 450 4matic; 2024 Mercedes-benz Eqs Suv 450 4matic; 2025 Mercedes-benz Eqs Suv 450 4matic; 2023 Mercedes-benz Eqs Suv 450+; 2024 Mercedes-benz Eqs Suv 450+; 2025 Mercedes-benz Eqs Suv 450+; 2023 Mercedes-benz Eqs Suv 580 4matic; 2024 Mercedes-benz Eqs Suv 580 4matic; 2025 Mercedes-benz Eqs Suv 580 4matic; 2024 Mercedes-maybach Eqs Suv 680 4matic; 2025 Mercedes-maybach Eqs Suv 680 4matic
Component: Electrical System:propulsion System:traction Battery:management System/energy Control Module (bms/becm):software
Manufactured by: Mercedes-benz Usa, Llc
Affected Units:: 14,912
Recall Summary:
mercedes-benz usa, llc (mbusa) is recalling certain 2024 eqe 350 4matic, eqe 350+, eqe 500 4matic, eqs 450 4matic, eqs 450+, eqs 580 4matic, amg eqe 53 4matic, amg eqs 53 4matic, 2023-2025 eqe suv 350 4matic, eqe suv 350+, eqe suv 500 4matic, eqs suv 450 4matic, eqs suv 450+, eqs suv 580 4matic, 2024-2025 eqs suv 680 4matic, and amg eqe suv 53 4matic vehicles. the battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
How to Fix:
dealers will update the battery management system software, free of charge. owner notification letters are expected to be mailed july 23, 2024. owners may contact mbusa customer service at 1-800-367-6372.
Recall Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Also see: