All Investigations » Investigation RQ18002

  Defect Investigation of Windshield Wiper Failure

Investigation of Windshield Wiper Failure

Subject: Windshield wiper failure
Components covered:
  • Visibility
  • Visibility/wiper
  • Windshield wiper/washer
  • Windshield wiper/washer linkages
  • Windshield wiper/washer motor
Investigations Summary: On August 3, 2016 general motors notified the office of defects investigation (odi) of safety recall 16v-582 to address windshield wiper failure in the model year (my) 2013 Chevrolet equinox and GMC terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the air inlet panel at the base of the windshield. Odi has received 249 complaints alleging the failure of the wiper assembly in my2010-2012 and my 2014-2016 equinox and terrain with 107 complaints received in cy 2018. A recall query has been opened to assess the scope of 16v-582 and the factors driving the failures throughout the subject vehicle population. The odi complaints cited above can be viewed at www. NHTSA. Gov under the following odi identification numbers: 10426863, 10440379, 10496467, 10503860, 10514110, 10541927, 10563318, 10575798, 10587381, 10606640, 10608237, 10609595, 10616410, 10616433, 10631027, 10649431, 10653487, 10670814, 10701877, 10714912, 10717719, 10731022, 10745163, 10748339, 10778911, 10816714, 10822215, 10822386, 10824214, 10836409, 10839780, 10861563, 10872781, 10872788, 10884109, 10888124, 10891777, 10897418, 10902045, 10902978, 10903099, 10904399, 10904620, 10904953, 10905067, 10906811, 10908236, 10908594, 10910830, 10910861, 10914014, 10915420, 10918539, 10918780, 10919978, 10926430, 10926914, 10927781, 10929404, 10936848, 10937485, 10938009, 10939746, 10940412, 10944575, 10947330, 10947373, 10948484, 10956464, 10957864, 10959179, 10966111, 10967913, 10968451, 10969060, 10969233, 10971156, 10971168, 10978808, 10979148, 10979424, 10979727, 10980168, 10983305, 10983308, 10983717, 10984174, 10984194, 10984664, 10991072, 10991629, 10991846, 10992079, 10992175, 10992229, 10992486, 10992576, 10993253, 10993964, 10994031, 10995799, 10995863, 11000497, 11000899, 11000974, 11001348, 11002458, 11002647, 11003292, 11003655, 11003814, 11004235, 11006806, 11010571, 11011353, 11012552, 11012777, 11012878, 11014259, 11015204, 11015587, 11016447, 11018680, 11018692, 11018750, 11018810, 11022159, 11022306, 11022663, 11023716, 11024889, 11030472, 11032833, 11032867, 11034164, 11035407, 11039322, 11039559, 11044791, 11047598, 11047934, 11051575, 11058562, 11064945, 11065454, 11066756, 11067199, 11073026, 11073184, 11075577, 11075803, 11078328, 11080815, 11083468, 11083611, 11084188, 11085034, 11085107, 11088331, 11088647, 11088755, 11089154, 11089287, 11090396, 11090435, 11090757, 11090928, 11092331, 11093840, 11094092, 11097603, 11097749, 11098430, 11098812, 11099130, 11100710, 11101563, 11101788, 11102859, 11102881, 11103754, 11103964, 11104177, 11104524, 11105094, 11109715, 11109817, 11109892, 11110200, 11111056, 11111428, 11111879, 11112046, 11113057, 11113095, 11113227, 11113550, 11113818, 11113956, 11114247, 11114275, 11114930, 11115066, 11115200, 11115402, 11115439, 11115444, 11118344, 11118346, 11118912, 11119873, 11120229, 11120360, 11121070, 11121195, 11121225, 11121520, 11121688, 11122075, 11122134, 11122767, 11123191, 11123611, 11123822, 11123984, 11124424, 11128085, 11128391, 11128532, 11129118, 11129319, 11130405, 11130429, 11130489, 11130498, 11131127, 11131148, 11131569, 11131625, 11131700, 11131746, 11131996, 11131998, 11132939, 11132984, 11133334, 11133505, 11139481, 11140278
Vehicles Affected by this investigation:
  • 2010 Chevrolet Equinox
  • 2011 Chevrolet Equinox
  • 2012 Chevrolet Equinox
  • 2014 Chevrolet Equinox
  • 2015 Chevrolet Equinox
  • 2016 Chevrolet Equinox
  • 2010 GMC Terrain
  • 2011 GMC Terrain
  • 2012 GMC Terrain
  • 2014 GMC Terrain
  • 2015 GMC Terrain
  • 2016 GMC Terrain

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