Mid/rear Seats Assembly problems of the 2001 Dodge Caravan

Seat back on the captains chair located on rear driver's side did not lock in place, resulting in child being injured. Child sustained a blackened eye from hitting the driver's seat. Consumer stated that rear seat didn't latched properly causing the seat to pivot forward. Brought seat to the dealer and found that the mechanism that locks chair was frozen.

In the 3rd row of seats in my 2001 Dodge minivan, a passenger left the seatback in a semi-reclined position. I leaned in to release the seatback to full upright. When I engaged the release, the seatback snapped forward with great speed and force all the way down until it rested on the seat. In its path downward, it failed to stop in the upright position. The top of the seat struck full in my face, breaking my glasses, causing a bruise and abrasion to my nose. In subsequent tests, the seatback always failed to stop in the upright position.

Rear seat anchors(isofix) stick upward from seat back. Anchors interferes with child seat. Took vehicle to dealer, and dealer bent anchors downward. Please provide further information.