Exterior Rearview Mirror problems of the 2004 Dodge Durango

The contact owns a 2004 Dodge Durango. While driving 65 mph, the exterior rearview mirrors failed to function. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000.

I own a new 2004 Dodge Durango limited. It has a dealer activated feature that tilts the outside rear view mirrors downward for greater visability when in reverse. I had that feature activated and found that the mirrors did not tilt downward sufficiently for increased visibility as described in the owners manual. After activating the feature on another Durango, the dealer's sales and service personnel all agreed that it did not work as described and was ineffective. The dealer's service manager promised to initiate and forward a defective engineering report to Dodge.