Fuel Pump problems of the 2011 Dodge Durango

The contact owns a 2011 Dodge Durango. While driving 45 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired per NHTSA campaign number: 14v530000 (electrical system); however, the failure recurred on several occasions. The vehicle was taken to the dealer again where it was diagnosed that the alternator needed to be replaced. The vehicle was not included in NHTSA campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

2011 Dodge Durango. Consumer writes in regards to fuel pump relay recall not completed as stated by dealership work order. The consumer stated three recalls were completed on her vehicle February 3, 2015. Nine months later, the vehicle would not start. With some assistance, the consumer was able to start the vehicle. The consumer took the vehicle to her local mechanic, he suggested she take it to the dealer, because he noticed in the computer the fuel pump relay from a recall, had not been installed and that could have been the reason why the vehicle did not start. The consumer informed the mechanic, it was replaced in February 15, 2015, which was one of the three recalls performed. When the consumer arrived at the dealer, they informed the consumer, the recall had not been performed and the computer read as incomplete. The parts for the recall had to be ordered.