Front Seat Head Restraint problems of the 2015 Dodge Durango - part 1

The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 15 mph, the contact heard an abnormal banging sound coming from the vehicle. The contact stated that the passenger in the front passenger’s seat had been struck in the back of the head by the head rest. There was no injury reported. The contact stated there was no warning light illuminated. The contact stated that the head rest padding had separated from the head rest enclosure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the dynamic head restraint had deployed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 107,653.

The contact owns a 2015 Dodge Durango. The contact stated while driving 15 mph, the front passenger's seat headrest deployed inadvertently. There was no warning light illuminated. The contact stated that the front passenger's seat was unoccupied at the time the failure occurred. The dealer was notified of the failure and referred to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2015 Dodge Durango. The contact stated that while driving at approximately 60 mph, the passenger’s side seat headrest exploded. The vehicle was steered into a gas station where the headrest was inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 65,578.

The headrest on the passenger seat just popped open while we were driving. The rear view camera often doesn't respond immediately when we put the car in reverse or just stays black for awhile. Navigation is slow sometimes. It seems to be the the system keeps on resetting because my radio stations are erased when I turn on the car. The reprogram and it continues to do that. When we are driving there is a sound coming from the dashboard. Like a rattleling sound. We still haven't figured out what it is. There are times when we are driving and it seems like a gear is shifted when we did not step on the gas.

The contact owns a 2015 Dodge Durango. The contact stated that while driving approximately 60 mph, the front driver’s seat headrest erroneously deployed causing a slight headache to the driver. No medical treatment was required. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 67,000.

Front passenger seat headrest deployed. No one in seat front passenger seat. Rear facing carseat behind it. Headrest will not compress back to original function.

The headrest deployed out of nowhere.

Driver side headrest deployed without cause or warning. Occurred while vehicle was in motion.

I was on the highway one day and I took and exit to get home and right before I had to do a stop the headrest on the passenger side jumped out with out any crash or incident.

Driver side headrest deployed hitting me as I was driving. Was on freeway felt like someone punched me in back of my head.

Drivers side headrest has popped as if it was in an accident, but has not been in one. The headrest is pushed forward about 6-10 inches from it's normal resting position and cannot be retracted back. Vehicle was sitting in a driveway and not being driven at the time the failure happened.

The passenger side head rest active restraint system automatically deployed. Plastic appears to be broken and will not reset. Happened while driving.

While driving, without contacting another vehicle, a loud pop happened and the passenger headrest �shot� out. Upon review, the plastic parts holding back a metal pin had broke off allowing the active head restraint to �engage. � happened on a level city street.

My Durango was parked at the end of the day at approximately 5:15 pm, in a covered carport, and locked. When entering the next morning at approximately 8:00 am I noticed the passenger side front seat head rest looked odd. When looking at it closer, it looks as if the headrest separated. The 2 pieces are still connected but not compressed together as it should be. I called my husband out to look at it and he tried to compress it back together but it would not stay. This happened when the vehicle was unoccupied and not moving. I can not explain what happened because no one was there. It was discovered when I entered the next time.

Went into a store, no other cars around me. Came back out of store, noticed the active headrest system on passenger side deployed. No damage or apparent damage to vehicle, still empty parking lot.

The passenger headrest deployed while driving in a parking lot. The headrest deployment is supposed to be a safety feature of the car to help avoid whiplash in case of an accident but it did it on its own without an accident. This is very concerning as if one of my children were in the seat, they would have been seriously injured.

2015 Dodge Durango. The active head restraint in the front passenger seat deployed while the vehicle was parked in a private parking lot and unoccupied. Searching the internet this seems to be a common problem. I am now concerned the passenger side is probably next.

The active head restraint of the front passenger seat was deployed while the vehicle was parked overnight, due to the faulty plastic housing of the retaining pin. The pin just tore through the plastic while remaining in the latch itself. Looking through the internet I can see that this is not an isolated incident. Seems to be happening quite frequently to fca cars. Obviously there is a design flaw on the composition of the plastic used by fca for the housing, which weakens with time under the constant load of the heavy springs. Didn't seem to be able to find a recall for it though. This is a serious safety concern! I am now worried that the driver's side is next and I might actually be driving when it happens!!!.

My 2015 Durango doesn't get used much now a days. The driver said head restraint deployed with out an accident. I've looked this up and it seems to be an issue with Chrysler. Dealership is charging me a lot of money to get it fixed.

Upon entering vehicle, active head restraint device in passenger seat headrest deployed while my wife was in the seat. It hit her on the back of the head and left her with a headache and back oain.

We were driving our 2015 Dodge Durango and we came to a stop sign. When we pulled away from the stop sign and the vehicle was in motion the safety assist headrest on the passenger side fired off without warning striking me in the back of the head. I ended up in the er and getting a CT scan and was diagnosed with a concussion.

My whiplash prevention headrest deployed without incident. Randomly deployed.

I was driving down the street and my headrest in my car popped and hit my daughter in the head.

I made a complaint on Saturday but did not attach photographs. While we were driving our 2015 Dodger Durango I needed to pull over to check on my children. I was not in any traffic accident as I was driving the posted speed limit of 35 on the street. When my wife and I exited the vehicle the passenger headrest deployed. Scared and unsure what happened, I asked my wife if she had touched or pulled the headrest. She stated they she did not. We were not aware nor informed at the time of purchase that this vehicle has a safety feature that deploys the head rest in a rear and collision. I began researching this issue online and found that this has been occurring for several years. With some cases leading to injury and litigation. Scared, I took it the following morning to the dealership on which we purchased the vehicle. They held it for the day, inspected the vehicle, ran diagnostics. The end result was that my extended warranty did not cover a defective safety feature head rest. Now I have to pay $970. 00 dollars to repair or drive the vehicle without this safety feature. I am currently calling fca the parent company for Dodge to address this issue.

While driving I pulled over and my wife and I exited the vehicle to check on our two crying toddlers, when my wife excited the passenger side of the vehicle a loud bang occurred and the headrest ejected forward. I asked my wife if she had touched the head rest and stated she did not. We researched this issue and it's a safety mechanism designed for rear impact collisions to prevent whiplash. We were not in an accident, we were driving and pulled over. We pulled over on surface steers. No impact to the vehicle. I took the vehicle to the dealership this morning and they are looking into the issue. I feel from conducting research that the dealership will not repair this safety mechanism.

The passenger side headrest popped off. Stationary.

The headrest popped open while I was sitting in the drivers seat. I had just stopped the vehicle and the engine was still running. As I was sitting the headrest popped open on its own.

I had just parked the vehicle and was getting my kid out of his car seat when the headrest just exploded. There was no collision or near a rear collision.

Vehicle was in park. Got into vehicle while it was unattended for several hours over night. Passenger headrest was deployed.

Passenger side active head restraint (ahr) malfunctioned by unexpectedly deploying. Vehicle was not in motion and was not rear ended.

Head rest restraint deployed while driving passenger seat.

Driver side headrest deployed while driving vehicle on the highway. Headrest fastener was damaged in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there are numerous complaints about the same issue online. I took it to the dealer to see if there was a recall and they said it would be $700 to replace. The invoice says they " inspected the headrest. Can not be reset. Tabs in back are broken. Will require new headrest. " when we looked at what held the headrest together, we saw two tiny plastic pieces holding it together that broke. We were just driving along and it deployed.

Passenger side active headrest advanced while driving on the interstate. Solenoid did not release but the plastic that holds the "pin" broke allowing advance. Seat was empty, no injuries.

The active headrest system on the passenger seat of my 2015 Dodge Durango citadel deployed randomly, not associated with any accident. Vehicle was stationary and not running at time of deployment. Appears that a plastic bracket that holds the headrest in place is broken, so reset is not possible. This appears to be a malfunction of the system.

The active head restraints (ahr) on the driver side deployed during driving on the highway within legal speed limits without any reason, I. E. Not accident or impact from any side to the vehicle. Luckily the driver was not hurt due to distance to the head rest at that very moment. The snapping luckily also did not cause too much distraction. The head rest is now destroyed, I. E. Split in half and dangling due to the plastic fixtures holding the two halves together on the top being broken. The incident happened already in September 2019. Until now I was not aware of the issue. Only after trying to buy a replacement part, I became aware of this being a more frequent issue with Dodge (fca) owners. When re-examining the head rest I realized that the springs must have had deployed to cause that kind of visible destruction. At the last service the dealership first did not really notice this issue despite performing a full check. When telling them to fix it, they refused to replace it free of charge. They claimed that fca is not recognizing this to be a safety/field issue. So now I realize that there is a safety issue with the head rest and we were just lucky not to be hurt by the active head rest deploying. But now we are also left with 500 us$ repairs.