general problems of the 2021 Dodge Durango

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); and parts were available; however, the dealer declined to perform the recall repair. The contact was informed that the denial was due to the vehicle not being at factory specifications upon inspection. The contact stated that an aftermarket security system from stargard gps was installed by the dealer, from whom the vehicle was purchased prior to the contact taking possession of the vehicle. The manufacturer was notified of the issue, a case was opened, and the contact was later informed that the manufacturer agreed with the dealer’s determination. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's wife owns a 2021 Dodge Durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the gps. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700.