Table 1 shows one common service brakes related problems of the 2022 Dodge Durango.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The contact owns a 2022 Dodge Durango. The contact received notification of NHTSA campaign number: 24v415000 (electronic stability control (esc), service brakes, air) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The braking system has failed twice on my Dodge Durango in a 9 month time period. I have had to press the pedal all the way to the floor in order to get the vehicle to stop. Upon taking to the dealership, they have confirmed the failure. There were no signs, messages in the vehicle, or warning lamps that there was an issue.
I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “uconnect box requires service. Please visit an authorized dealer. ” since then, I have brought the vehicle to cutter Dodge honolulu on multiple occasions, beginning on June 1, 2022, to address this issue. Each time, I was informed that the error was due to a pending software update and that no immediate fix was available. Despite repeated service visits, including 6/30/22, 8/18/22, 11/22/22, 6/13/23, 9/1/23, 10/25/23, 12/14/23, 2/1/24, 10/3/24, and most recently on 5/22/25, the issue has never been resolved. I consistently reported the uconnect error, and each time, I was reassured that an update would eventually be released. I trusted the expertise of the dealership and continued to follow their guidance, despite the inconvenience and growing frustration. On [xxx], during a routine oil change and inspection, the situation worsened significantly. My entire radio system and associated safety features, including lane change alerts and front braking warnings, ceased functioning. I was referred to another location, where a technician (mark from store #45473) informed me that the entire radio system needed replacement. However, I was told that my warranty had expired, by only 77 miles, and that I would need to contact customer care to seek authorization for repairs. Since then, I have attempted to reach customer care at 800-334-9200 multiple times, but I have been repeatedly transferred and disconnected without resolution. I am deeply concerned that despite reporting this issue consistently since 2022, no action was taken until my warranty expired. I now face a situation where my vehicle is not only unreliable but potentially unsafe. The lack of functioning safety features and the ongoing uc information redacted pursuant to the freedom of infor.