Spare Tire problems of the 1998 Dodge Grand Caravan

Consumer has a Dodge caravan. Had a flat tire, and the spare wouldn't come out. Consumer had to call a tow truck, and they told him there were a lot of problems. Had to vehicle take to the dealership to get the spare tire out. Consumer had to purchase a new tire. Dealership told him had to bring the vehicle to the dealer, and would be charged for the service of removing the spare tire. When he called the manufacturer they also told him that he would have to pay for it.