Other/i Am Not Sure Related Problems of the 2017 Dodge Grand Caravan

Other/i Am Not Sure problem

The headrest foam on my evenflo revolve360 slim car seat (manufactured February 2023) is breaking apart and separating from the seat shell, even though I completed the remedy for recall 25c010. In September 2025, after receiving the recall tape kit, I called evenflo and told the representative the foam was already deteriorating and no longer adhering to the shell. I was told the tape would adequately fix it. I applied the tape as instructed. The foam has since continued to fail. It is now in several broken pieces, a large section has detached from the shell, and the black comfort foam near the harness area is also crumbling. The failed component is the eps headrest foam, which evenflo itself describes as the part that absorbs shock to protect the child. With the foam broken and no longer attached, I do not believe it can perform as designed in a crash. I also cannot confirm that the seat will stay intact for its stated 10-year service life. No crash has occurred. Because of the seat's condition, I have stopped using it and no longer consider it safe for my child. I contacted evenflo in writing and sent photos. They responded that the seat is safe to use, that taping is an option, and that the 90-day warranty applies. They did not offer a replacement or any inspection of the seat. They also could not locate my earlier call. The seat has not been inspected by anyone else. I still have the seat and it is available for inspection on request. I am requesting that NHTSA review whether the recall remedy is adequate for seats where the foam has already begun to break down.