Radiator problems of the 2012 Dodge Journey

Passenger side of vehicle had no heat just cool air coming out of vents. Drivers side had heat coming out of vents. Vehicle was taken to an independent facility to have cooling system and heater core flushed. Was told by independent shop if problem comes back to take vehicle to dealer and have heater core replaced. After about 2 months problem came back. Took to dealer and found same problem, a clogged heater core. They reaced heater core in December of 2018, all was good till November of 2019. No heat on passenger side of vehicle. Took back to dealer and they flushed heater core. December of 2019 once again no heat on passenger side of vehicle. They reflushed heater core and told us if problem comes back to have radiator replaced and cooling system flushed. This is turning into a major safety problem due to the window keep fogging up in my wifes car making it impossible for her to see clearly and safely while driving. We have spent more than $2000. 00 in repairs and now they want $700. 00+ and said there is no guarantee it will work.

The contact owns a 2012 Dodge Journey. While the vehicle was undergoing a routine oil change at an independent mechanic, the technician noticed that there was sludge in the radiator. The failure caused the radiator to overheat and the engine leaked oil into the radiator. In turn, the radiator was leaking fluid into the engine. The technician stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 111,000.

In the middle of the winter 2015-2016 I had to replace my radiator due to a small crack that developed. My heat started to malfunction the following winter 2016-2017 it only worked part of the time. Starting in the fall of 2017 my heat went out completely. We took it in to have them check the heater core, come to find out that since the heater core is installed at an angle it doesn't drain the sludge properly. I have also noticed that my air conditioning will turn on at random. I don't know exactly when this started, but it will turn on by itself. Just this morning 8/13/18 my air turned on 15 times, after being shut off every time. I'm wondering if this is something wrong electronically. Thank you for your time and consideration on my 2012 Dodge Journey.

The contact owns a 2012 Dodge Journey. The contact stated while the vehicle was stopped, the vehicle overheated and there was smoke seen from under the hood. The temperature gauge indicated that the vehicle was overheating. The vehicle was driven to the emergency lane for twenty five minutes. The vehicle was restarted and the temperature gauge was in the proper position. Fifteen minutes later, the temperature gauge indicated that the vehicle was hot and smoke again emitted under the hood. The vehicle was towed to a local dealer who diagnosed that the radiator needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the dealer who diagnosed that the radiator fan needed to be replaced. The vehicle was repaired; however, the failure recurred and the vehicle taken back to the dealer. The failure mileage was 39,546. The current mileage was 41,000.

Tl the contact owns a 2012 Dodge Journey. The contact stated that the heater failed to function and could not defrost the windshield. The vehicle was taken to an independent mechanic where it was diagnosed that the heater core needed to be replaced. The vehicle was taken to courtesy Chrysler Dodge Jeep ram (440 28th st se, grand rapids, mi 49548, (616) 452-2143) where it was diagnosed that the heater core, radiator, thermostat and oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: 68252569. The failure mileage was approximately 127,000.