Front Seat Head Restraint problems of the 2013 Dodge Journey - part 1

The contact owns a 2013 Dodge Journey. The contact stated while driving 30 mph, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 mph, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 74,000.

Active head restraint headrest on front passenger side deployed on its own. Car was stationary and turned off. The passenger was buckled in and had leaning forward to open the glove compartment when the head rests popped open.

Driver's side headrest deployed while the car was turned off and parked. It struck driver in the back of the head.

Driver headrest deployed while car was parked. Looked online seems this is a common problem with most Dodge vehicles made after 2010.

Drivers side headrest snapped apart while the car was parked in my driveway.

Passenger side headrest deployed while vehicle was parked & unoccupied.

Drivers headrest exploded forward and hit me in the head while driving in my neighborhood.

I got into the vehicle shut the door and the head rest popped open it hit my head so hard my neck hurts from my head being thrown forward the vehicle was not moving it wasn't even started yet it was parked in my driveway I had to take off the headrest so I could drive it.

While adjusting drivers seat headrest deployed. Small plastic pieces broke that hold a bar in place.

The driver's seat headrest deployed while the car was parked. No collision, it was just touched with a hand.

The active headrest restraint deployed for no apparent reason while driving straight on a city road.

Driver seat headrest deployed out of nowhere while parked at my house and won't close back.

While parked and sitting in my vehicle I heard a noise that sounded like someone was adjusting a seat. When I looked into the noise I noticed my drivers side headrest had separated apart and I was unable to reattach it.

The airbag in the drivers side headrest just deployed for no reason. The vehicle was stationary when this happened.

My driver side headrest deployed while driving. I was driving and heard a noise and when I got to the stop light I noticed it had deployed as was fully open. Clearly this is a defect in manufacturing. Look at the Dodge Journey forums and you'll see many others have this issue. That is why I did a search on recalls and came across this site and so many others have the same issue, so Dodge we are waiting on you. Ps that is properly why my check engine light came on. .

I was driving and out of no where my drivers side headrest popped, I didn't hit the brakes hard nor was I in any accidents. It pushed my head forward hard, I thought someone had hit me or the car seat got unlatched and hit the seat. I was driving down a two lane road no vehicles around me.

The front driver side headrest deployed without accident. The clips holding the locking pin in place broke unexpectedly while I was driving and the headrest popped with a lot of force hitting me in the back of the head. It seems to be a common problem from what I see on Dodge forums.

The headrest popped out and slammed into the back of my head.

Driver side head rest violently burst apart during normal operation going down the highway. No impact to car one way or the other to cause damage. The impact hit the back of my wife's head causing disorientation and the frighten awareness she had been struck. At the time, she was not aware of what hit her until she noticed the head rest had come apart. The head rest is now showing the components of the mechanism and driving is now difficult. There is noticeable plastic components that appear to be shattered or damaged inside the headrest.

My headrest on my driver seat just busted out while I was driving on i10 and hit me in the back of my head. It hit me so hard I swerved left to right like 3 4 times, I literally had to pull over and get out to see wat that was, I thought something came thru the back of my window, it knocked me dizzy for a few minutes, I had to sit and wait, I thought I was going to go out, I had to close my eyes and debilitate, the most scariest thing ever, my neck and back hurt.

Driver side active headrest deployed while driving at about 35 mph on a smooth road, no accident. Found that the plastic retainers were broken. Passenger side headrest also had damaged retainers.

My headrest deployed suddenly and broke apart into two pieces while I was driving approximately 45 mph on a flat, level highway. Being so close to my ears, the noise was very loud. My head was thrust forward in a downward fashion. I initially thought I was rear-ended, but realized there were no other cars around me. It was very frightening to have this happen while driving. I have approximately 56,000 miles on my car. I am the only driver of the vehicle and do not transport children. There was no abuse/neglect on my part that could have caused or contributed to this situation. My neck is a little sore, but I suffered no serious injury. I do not feel it is safe to have my sister in my car because she has had a previous neck surgery. If it had happened to her, I do not believe she would have been as lucky. This is an extremely dangerous defect.

The front passenger headrest snapped apart without any contact. The SUV was parked when it happened.

Headrest on passenger side popped out when my daughter was getting out of the car. I tried to push it back in but the plastic that clamps around the metal bar was snapped off.

Passenger headrest just snapped apart while parked in our driveway. No accident and not in motion.

The headrest deployed and plastic safety clips appear to be broken. Deployed for no reason.

The driver's side front seat headrest exploded for no reason. There has been no accident or damage of any kind of the vehicle to cause this issue. The headrest can not be fixed or easily replaced. Also, within the last year the drivers side seat belt mechanism has malfunctioned causing the seat belt to not be able to move up and down as intended and not always retracting.

My driver side active headrest deployed while parked. It was fine the day before, came out this morning and it had activated. After inspection, several plastic retaining clips that hold a metal pin inside the headrest were broken. This could have happened while driving and I'm not sure of the consequences if that had happened. Clearly this is a defect in manufacturing. Look at the Dodge Journey forums and you'll see many others have this issue.

I was driving all the sudden I hear this pop sound my headrest busted open the plastic broke inside. I have read looked up that it has happen to a lot of people.

Passenger front seat headrest driving down the road the headrest shot open striking my wife in the back of the head for no apparent reason. I have read other issues other people have experienced same problem. This is dangerous and needs to be addressed before a accident happens and someone gets killed. I think Dodge should be recalling these vehicles for these issues.

The passenger headrest deployed while vehicle was in driveway. Tried to reset headrest and where the pin is mounted is broke. Pin is still in latch assembly and cannot be reset. After googling it was suggested I send a report to you. We have never received a recall notice.

As I was driving down my street at about 40 mph, the driver's side headrest spontaneously deployed, hitting me hard in the back of my head. I was on a city street going straight, and had hit no bumps.

The headrests on both front seats popped open. The passenger seat opened when the passenger stretched and touched the back of the headrest. This was during a trip, maybe in 2015. The car was in motion on a highway. We took it to a dealer to reset the headrest and were told it could not be reset and would cost iver $600 to fix it. It is unknown how the driver headrest opened. We attempted to reset it, but it will not stat in the lpcked position. Neither instance was caused by an accident.

I was sitting with my car on, in park in the parking lot when my driver side headrest deployed. I didn't get in an accident, the headrest wasn't even being touched. It suddenly deployed and luckily I was leaning forward so it didn't hit me. It looks like something inside of it broke.