Front Seat Head Restraint problems of the 2014 Dodge Journey

The headrest deployed for no reason. It hurt my neck really bad. Luckily I was at a red light or im might have crashed.

On 5/6/21, while the vehicle was running and stationary, waiting to turn left through an intersection on city streets, the ahr (active head restraint) randomly deployed in the driver headrest. My husband, who was driving at the time, thought we had been rear ended due to the loud noise it made and the force with which it hit the back of his head. The vehicle has never been in a collision and is up to date on maintenance. Researching the ahr online brought up dozens of articles about this problems occurring in Dodge Journeys (yr 2010- 2018) but it has yet to officially be listed for recall even though a class action lawsuit was filed for the issue. We called our local Dodge dealership and they informed us the headrest could not be repaired once deployed and that a new one was needed, quoting us roughly $575. 00 to do so.

The front passenger side headrest deployed randomly while the car was at rest in the curb lane. Upon looking at the inside of the headrest, the plastic brackets that prevent it from deploying have cracked and broken.

Put car in reverse. Backing out of driveway. Headrest exploded into my head. Popped out about 3 to 4 inches. Pushed my head forward a foot. Car was in motion. No contact with anything.

Drivers side headrest restraint deployed while driving in normal conditions.

The vehicle was stationary and turned off, the headrest to the seat was found deployed and the plastic clips broken off. Headrest is not able to be repaired without replacement. The headrest is quite powerful, and if was in the car was in motion when this happened could have caused serious injury or an accident.

Tl- the contact owns a 2014 Dodge Journey. The contact stated that while driving about 35 mph, the front driver's headrest exploded and �separated� without warning. The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 123,000. Fe.

The front passenger headrest deployed for no reason. The car wasn't even running when it happened.

Driver side active head restraint deployed while stopped at stoplight. Fortunately was sitting forward enough it did not hurt my wife. From closer inspection it appears plastic gave out allowing active head restraint to deploy.

The passenger side headrest deployed for no reason. The car was not on and it "popped" without anyone touching it and thank god noone was in the seat at the time. But yet I have a Dodge dealership trying to charge me over 400. 00 to rest a headrest. Really Dodge???.

I was riding down the highway by myself and heard a loud snapping noise. I looked towards my passenger seat and noticed that the headrest had ejected from its casing. I have called the dealership and was told that I would have to $500+ to get a new headrest. This is highly unexceptable and dangerous. I can understand if I damaged it or got into an accident, but no one was sitting in the seat when this happened. If my wife would have been sitting there, we would probably be at the hospital with neck injuries considering the force that it ejected at. Dodge needs to fix this before this happens to someone who is driving and causes an accident or even a fatality.

While driving 20mph and a flat straight road, the driver side headrest deployed without being in an accident and hit my wife in the head.

Headrest deploying randomly. No accident. Command out to car one day and headrest was deployed. After research and looking headrest plastic clip have failed and caused headrest to deploy.

Active head restraint deployed while the car was stationary. Upon investigation, small clips within the headrest snapped, causing the headrest to deploy, even though there was no collision to the vehicle, shooting toward the passenger's head.

I was sitting in the drive thru when my son and I heard a pop noise than he said that hurt his head. The headrest just popped out for no reason. I don't know why this happen but it shouldn't have happen.

Driver seat active headrest restraint deployed without cause while vehicle was parked in garage. This was caused by the plastic retaining pin brackets breaking.

Every single one of my cars headrests rattle and move loosely in position. There are also no rubber support pieces around the incert/adjustment beams to secure the headrest in place properly.

My daughter and I were driving on a smooth street, when suddenly the passenger side headrest popped forward. It struck my daughter in the back of the head quite hard causing her to have a sore neck, and possibly need medical attention if it is not better in a day or so. This is completely unacceptable. In the long line of problems with this vehicle and numerous recalls, there is now an injury. I feel like I have to worry about my driver side headrest doing the same while I am driving. This car is literally falling apart. As a life long Dodge owner, I don't think I could ever buy another.

Driver's side active headrest deployed while vehicle was sitting in the driveway, unoccupied. Reported incident to dealer online but they never responded. I asked about it in person, they said they could replace the headrest for $480. . . No, thank you!.

Wife was sitting in car in supermarket parking lot . . . Talking on phone. . . Car was parked and not running. . . No impacts involved. . . Drivers side headrest activated. . . Inspection of headrest shows interior plastic frame holding steel pin shattered. . . Headrest had to be replaced. . . Would have been a safety issue if car was being driven. . . Luckily air bag didn't deploy.

My 2014 Dodge Journey has never been in any kind of accident. One day I came out to my parked Journey and noticed the headrest on the passenger seat popped out of place. The plastic brackets that latch to the metal bar broke. I contacted Dodge to make them aware of the issue and said there was nothing they could do.

In August 2017 I came out to get into the car and the drivers side headrest had parked in the driveway deployed overnight. Next day we were sitting in the car waiting for food to be delivered and the passenger side headrest deployed striking my daughter in the face hard enough to leave a bruise. Headrest will not reset and dealership states that it is a manufacturer defect but will not replace them. Vehicle was at 80000 miles at the time so no longer under full warranty, but the manufacturer should have to replace faulty safety equipment regardless.

The passenger side headrest in my 2014 Journey deployed without cause. It slammed my wife in the back of the head. I was driving down a smooth highway at approximately 50 mph.

Head restraint automatically deployed while I was driving going 70 mph on the highway hitting me in the back of the head. The dealer karl klement Chrysler Jeep Dodge in decatur texas refuses to repair it at no cost because there is no recall.