Suspension Noise problems of the 2016 Dodge Journey

Tl- the contact owns a 2016 Dodge Journey. The contact was not experiencing a failure until the dealer crown Chrysler Dodge Jeep ram greensboro, 3710 w wendover Ave, greensboro, nc 27407, (336) 790-9850 indicated that they made a provision of providing a manufacturer service campaign for the suspension, replaced the lower control arm however the repair failed to provide a solution. They stated that it may be the steering boot. The contact was hearing an abnormal noise concerning the front drivers side wheel as the suspension had been very unstable when turning, changing lanes as well as with the normal operation of a high or low rate of speed. The contact was uncertain if there may be the potential risk of a loss of control resulting in a catastrophic crash. The vehicle was taken back to the dealership more than 3 times and they had been unable to provide a remedy stating that this was a known issue. The vehicle was not repaired. The manufacturer was notified of the failure to determine if they had a repair guideline for a dealers repair. The approximate mileage was 60,000. Dyd.