Table 1 shows one common equipment related problems of the 2020 Dodge Journey.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Backup camera recalled August 2025, noticed received in the mail however when attempted to fix it he camera I was told they are waiting to get parts in stock. It has now been several months and they still do not have parts to repair the recall. I have had multiple instances where I have almost backed into a car, I have also backed into parking poles. The camera is upside down and very confusing to see. This recall has been very inconvenient and it is very upsetting that they are unable to provide the tools needed to repair the recall which is absolutely not okay.
The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock the car from the inside. I cannot open the back passenger doors from the inside/outside; they remain locked. I cannot unlock the front passenger door from the inside buttons but - so far - can open the door by pulling the inside handle. The back hatch seems to be unlocked at all times now. The car doors do not automatically lock when driving like they used to. My children cannot get in or out of the car at present without climbing into the front driver’s seat. I am not sure if this is a consistent issue or intermittent at this time. My car just passed a multi-point inspection on Saturday, and I have an appointment for it to be evaluated on Wednesday. Please contact me if additional information is needed.
If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.
Back-up camera was recalled August 25, 2025. Not repaired yet and no information from manufacturer, Chrysler corp. The screen shows black and streaks, sometimes reflects upside down images. I have the 2020 Dodge Journey and it is difficult to see when backing.
The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.
The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.
The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.
The back up camera went black one day with a camera icon with a line through it. It would flicker and come back on right side up or upside down. There were lines going through the image when something did appear. It is currently stuck on being upside down.
The rearview camera on my 2020 Dodge Journey failed and stopped displaying a proper image. To restore safety, I purchased and installed a new aftermarket rearview camera. Recently, fca/stellantis announced recall 59c (NHTSA 25v-552) for this exact issue. My vehicle is affected, but I was informed by Dodge that no official remedy is currently available. This situation is preventing me from fully using my vehicle. The car is part of my car-sharing operation and was delisted from the turo platform because of the open safety recall on the rearview camera. I am requesting that fca/stellantis provide an immediate remedy or allow an inspection to confirm that my rearview camera is functioning properly, so that I can safely return the vehicle to service.
Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
I got my Dodge Journey 2020@tiffin auto mart year 2023 opportunity my rearview camera shown upside-down. Appreciated your attention. Thanks!.
Backup camera blurry, or no image, or upside down.
Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.
Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.
I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by benjamin ,my service advisor at ralph sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.
About 4 months ago, the backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mirrors when backing up.
Backup camera is upside down. At first it would go in and out or be upside down and now it’s just upside down on the rear view mirror.