Sensing System Camera problems of the 2020 Dodge Journey

My 2020 Dodge Journey is subject to fca recall 59c / NHTSA campaign 25v-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that fca's official recall remedy/parts had not yet been released. The dealer nevertheless offered a customer-paid camera replacement and provided pricing. Because the vehicle was used for rental, the open safety recall also prevented it from being listed on the rental platform. In approximately October 2025, while the official recall remedy remained unavailable, the rearview camera was replaced at my expense. I later submitted a pre-notification reimbursement claim to Dodge/fca with an invoice, payment/accounting documentation, dealer pricing information, and recall documentation. Fca denied the claim specifically because the repair “was not performed in a certified repair facility. ” I requested reconsideration and asked fca to provide its applicable reimbursement plan and identify the specific provision and regulatory basis permitting denial for that reason. I referenced 49 cfr 573. 13. Fca did not provide the requested plan or identify the provision. Instead, customer care responded that the reimbursement decision was “considered final. ” I am submitting this complaint to document the recall experience and my concern regarding fca's administration of its pre-notification reimbursement process. I have retained the dealer communications, repair documentation, reimbursement submission, denial, and appeal correspondence. I have also requested that an authorized Dodge dealer inspect the vehicle and formally complete recall 59c under fca's current procedure.