Hatchback/liftgate Lock Problems of Dodge Magnum

The contact owns a 2005 Dodge Magnum. The rear hatch fell and hit the contact on the back while she was taking things out the rear of the vehicle. The rear hatch would not stay in the upright locked position. The manufacturer was not contacted. One week later, the contact opened the hood and it would not stay up. A local dealer repaired the hood and replaced the shocks. The hatch has not been repaired. The contact was unhappy because she had to pay for the repair. The current mileage was 32000. The failure mileage was 30000. Updated 06/16/10.

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2005 Dodge Magnum (VIN 2d8gv58285h550182), ordered 30 Jun 2004, assembled 26-27 August 2004 in brampton, ontario; delivered to purchaser 17 Sep 2004. Liftgate fails to open due to a failure of the electronic release. Only alternative method to release the liftgate lock is to crawl into the rear of the vehicle, remove an access panel over the locking mechanism and release the lock manually. I notified Dodge via their web site (20 Sep 2004) and was told to take the vehicle to my dealer to have the problem fixed. I tried to explain, in 7 subsequent emails, that the problem is not so much with the failure of the electronic locking mechanism, but with the fact that Dodge would release for public sale a vehicle with such a poorly engineered backup system for accessing the rear compartment via the liftgate in the event of a liftgate latch failure. According to the dearler service writer, there is a failure of the ground wire to the latch mechanism. This sometimes results in the failure of the right-rear passenger door to open as well, although I have not experienced this part of the problem. Dodgeland, USA apparently has a technician who has diagnosed and repaired the problem on at least three (3) other Magnums in las vegas. I am planning to have my Magnum repaired within a day or so. I have recently been informed by my dealer (dodgeland, USA) that Dodge now recognizes a design problem and will be installing keylock access on the outside liftgates of 2006 and newer Dodge Magnums. I insist all current owners should receive a retrofit of this keylock capability. Thank you for any assistance you can provide. Robert m. Agnew las vegas, nv 89134-2541.