Driveshaft problems of the 2011 Dodge Nitro

I was stopped at a intersection waiting for traffic to pass on a city street, as I pressed the gas pedal to drive the vehicle had a loud explosion noise and felt as if I was rear ended, immediately the side airbags deployed on me and my two sons and objects flew everywhere, the truck immediately began to roll backwards as I couldn't control or stop it. I pulled the emergency breaks and jumped out to see my drive shaft had exploded underneath the truck, the ambulance came to take my son to the er because the airbags went off causing him to have severe collar bone pain. I contacted insurance company this morning and waiting to hear who's covering what. I/my son is in severe pain and shocked as to why this wasn't recalled with the other Nitro years. This could've been fatal, I need answers a. S. A. P.

The heat shielding underneath the vehicle dislodged in a few places causing it to rub against the drive shaft. It wasn't loud so I didn't notice it until I was pulling out of a parking lot and my drive shaft broke in 2 pieces. I backed out of my parking place and when I shifted from reverse to drive, it snapped. This was recalled on certain 2007-2008 Dodge Nitros, but not on the 2011. Had I been in motion and not at a stand still, it could have been very bad.

While driving on a city street, approximately 40 miles per hour, the drive shaft broke off completely. Towed to fowler Jeep Dodge on I-240 in oklahoma city. Service advisor indicated the heat shield became loose and caused the drive shaft to break. This is a recall issue for prior model year 2007-2008 Dodge Nitro. I called both Chrysler and Dodge hotlines relative to the n10 recall with faulty heat shields causing the drive shaft to spontaneously break. I was told it was up to the dealership area manager to decide if this issue would be included in the recall. The Dodge hotline agent called the dealership and then informed me that the mechanical error would not be considered in the recall so the dealership would not even call the area manager. I had the car taken to a private mechanic who also said a faulty heat shield came loose, was rubbing on the drive shaft causing it to break; which is the exact n10 Chrysler recall for 2007-2008 Dodge Nitro. As I have a model year 2011, obviously the issue had not been fixed.