Carrier/rack problems of the 2002 Dodge Ram 2500

Nine problems related to carrier/rack have been reported for the 2002 Dodge Ram 2500. The most recently reported issues are listed below.

1 Carrier/rack problem

Failure Date: 08/18/2018

Dashboard has started cracking and sharp pieces of plastic have become loose creating a potential for them to become projectiles in the event of an accident. Seems most of the plastic trim pieces are brittle inside the vehicles passenger cabin.

2 Carrier/rack problem

Failure Date: 08/14/2015

Dash cracking severely. If airbag deploys plastic shards will impale passenger and/or driver.

3 Carrier/rack problem

Failure Date: 08/15/2014

Truck garage kept for 10 of its 14 years. Current mileage 2017 = 90,000. Aug 2014 dash board began to crack and fall apart - truck had only 79,950 miles! plastic pieces fall into dash holes and get stuck under dash amongst steering wheel, electrical wires/controls, etc. Plastic pieces can fall at any time whether in motion or stationary.

4 Carrier/rack problem

Failure Date: 12/03/2013

The dash is cracking and disintegrating and the sharp shards of the plastic dash pieces are a safety hazard.

5 Carrier/rack problem

Failure Date: 10/10/2012

I noticed a crack in my dash (about 2") and the felt weak and spongy. After a couple of month I notice the crack grown across the dash (about 24") and felt really week. After 5 months from the initial crack the whole dash has fell apart into large chunks and now there is no dash left exposing all the components under it. I regularly cleaned and treated the dash with dash protective products but did not prevent condition.

6 Carrier/rack problem

Failure Date: 06/01/2010

At first we notice cracks in the dashboard. They then got bigger and and wider. . We are now at a point where the whole dashboard has caved in leaving huge holes and broken plastic. A definite defect. Dodge refuses to do anything about this. I have gone online and there are at least 100 complaints regarding this stuation. And probably more. That have not been reported. This is not cosmetic. This is dangerous as it affects electrical and air bag operation. A recall should be issued by Dodge and the defective dashboards should be replaced. We are senior citizens and should not have to be faced with this dangerous defect.

7 Carrier/rack problem

Failure Date: 01/01/2010

The dashboard is cracking badly and crumbling. Large holes are forming and broken pieces of plastic from the dash are falling into the dash area. The dealer won't do anything about it.

8 Carrier/rack problem

Failure Date: 01/01/2009

Dash started cracking in 2009 and pieces are falling off. The cracked dash and loose pieces are dangerous and could cause serious bodily harm if I was in an accident. There should have been a recall on this issue years ago.

9 Carrier/rack problem

Failure Date: 10/31/2004

The dash has cracked into several pieces that are now a hazzard of flying shards in case of an accident. Also there are holes int the dash where the pieces have broken out that can allow debris to fall inside the dash that can cause fires or electrical shorts.


Other Equipment related problems of the 2002 Dodge Ram 2500


Ram 2500 Service Bulletins
Ram 2500 Safety Recalls
Ram 2500 Defect Investigations