general problems of the 2012 Dodge Ram 2500

We received a safety recall notice n49/NHTSA 13v-529 regarding our Dodge 2500. We begin the process to have it repaired in January with our local dealer. In April we finally got in to have it inspected. We do have the faulty left tie rod ball stud that needs replacing. Our local linwood Chrysler dealer tells us, in several attempts to have the work done, that they have only received 2 parts from Chrysler. When we contacted the 2nd dealer they told us a similar situation. We have went from # 7 on the list, to # 31, and now are # 41. When we contacted Chrysler we were told that 5-6 of these repair parts are shipped weekly to each dealership with waiting list. We have found that Chrysler is shipping one part every 21 days to some dealerships, sometimes. They repeat the same "fair distribution" line to us, the customer, and I have no idea what they are telling their dealers. We have not drove this expensive, faulty truck for 8 months because of this safety issue. We are unhappy about the lies of "parts on order".

My truck would not crank over when I went to drive it. Dodge dealership has had it over a week and thought it was the tipm module. The got one 4 days later and now it wont allow programming so it is still not fixed and I am left without a truck while they learn how to fix it at my expense. So far I have been quoted $920 for the part and $260 for the labor. The service manager said he would take the master mechanic from the fleet department to start another diagnosis process.

When driving at slow speeds ( 0 - 45 mph ) or stopped deisel exhaust enters the cab through the air vents due to a leak under the hood. I have been told that this is normal by the dealer and the manufacture's rep. The truck has spent a total of 35 days in the shop so far, with no resolution. I have tried to lemon law the truck but since the dealer refuses to change any parts, I cannot.