Headlights problems of the 1996 Dodge Ram 3500

The contact owns a 1996 Dodge Ram 3500. The contact took the vehicle to an authorized dealership for a throttle cable repair March 2010 but the dealer only replaced the throttle cable and no other required parts that would keep the cable from failing. As a result, the cable became loose twice after the repair while the contact was driving at approximately 35 mph. The vehicle was taken back to the dealership. The dealer replaced the failed throttle twice. The contact then took the vehicle to a local repair shop as the dealer was not able to correct the problem. The mechanic at the repair shop informed her that the failure was caused by the throttle rod ball, the ball stud, throttle cable stud, the throttle rod thread (left and right) and the throttle return spring. In addition to the throttle failure, contact stated that the headlight repair performed June 2009 did not correct the problem; the headlight plastic and switch melted even after the repair. She called the manufacturer and filed a complaint; the manufacturer explained that the throttle failure was not due to a manufacturers defect but instead to the dealers poor workmanship. The failure mileage was approximately 221,010. The current mileage was 221,061.