Carrier/rack problems of the 2001 Dodge Ram 3500

I try to replace the heater core on my 2001 Dodge Ram 3500 . And when the mechanic start to remove the dash board this start to falling in parts . So he try to put those parts back until he explain me what happen . I try to find an aftermarket dash and people on the store let me know . They believe it's a open recall for this failure dash on all models on ram . So I call to northwest Dodge on houston texas and they said the recall was several years ago . . For that reason they can't fixed . After a research on the internet I find this place to file a complaint. Because for me it's dangerous have a dashboard cracked with a sharp pieces . My dash cover falls in around 20 pcs . And the base of the whole dash in several cracked pieces . . And can't replace my heater core . . Until I have the dashboard.

The dash on this truck has cracked and fallen in, exposing the wiring inside the dash to the sun. The wiring insulation is not rated for exposure to direct sunlight (uv exposure) and is decomposing, putting the truck at risk of a fire initiating inside the cab at highway speeds, due to exposed wiring shorting to ground. Dodge refuses to remedy it, despite numerous attempts to resolve the issue with them. It is my understanding that this is a widespread issue, yet the nhtsb has not forced Chrysler/fiat into a recall, claiming that it isn't a safety issue. Do you need to see death before you act?.

Trailor hitch is being replaced for the second time due to cracking of format from frame. Replacement hitch was a revised part from manufaturer that repeated the same problem. Please provide more information.