general problems of the 2010 Dodge Ram 3500

The contact owns a 2010 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 14v635000 (engine and engine cooling, fuel system, diesel); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

Received recall notice on December 1, 2014 stating that the diesel fuel heater electrical connector may overheat and cause a fuel leak. The diesel fuel heater housing at the fuel heater electrical connector may overheat, leading to the failure of the o-rings that seal the male electrical terminals in the diesel fuel filter/heater assembly. A leaking diesel fuel filter/heater could cause underhood smoke and/or an engine compartment fire. As of today, February 21, 2015 there is no remedy available per the NHTSA website and the local Dodge dealer has confirmed as such. Since there is no remedy available, the local dealership wants to charge me to inspect it for the problem. I don't feel that I should have to pay to have a recalled vehicle inspected for the recall nor should I have to wait three months or more for a solution from the manufacturer. Also, I cannot believe that 82 days after the date on the recall notice there is no remedy. This is ridiculous. This vehicle was purchased to work, not sit in the yard. We have no other vehicle to use in place of it. If Dodge does not have any diesel fuel filter/heater assembly components to replace the recalled ones, they need to get their priorities in order as existing customers should come before potential new customers. I need my truck repaired ASAP!.

The contact owns a 2010 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 14v635000 (engine and engine cooling, fuel system, diesel). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Exhaust fumes enter the cabin whenever the heat or defrost is turned on. Becomes more when the exhaust brake is activated.

I have the 6. 7 cummins diesel engine. While stopped and with the air conditioning on and while the truck is performing the regeneration process raw fuel and exhaust fumes enter the cab of the truck forcing me to roll my windows down. This has caused me to get lightheaded if I don't roll my window down in time. This happens about once every two weeks to me(each time the above conditions are met). Putting the air conditioning on recirculate will help. However recirculate will not work for the heater or window defroster which further impairs my ability to drive. I spoke to the dealer and they called Dodge. Dodge said that this is normal. This is not normal and is a serious health and safety issue.