general problems of the 2004 Dodge Sprinter

The contact owns a 2004 Dodge Sprinter 2500. The contact stated the backlight of the instrument panel had remained illuminated after the vehicle was turned off; and remained constantly illuminated. The failure had been ongoing for the past three years. The contact stated that the failure drained the battery; requiring the battery to be replaced. The contact stated that the failure was due to a manufacturer campaign number: t21. The contact took the vehicle to a dealer and the recall repair was completed. The contact stated that after the repair, the failure had returned and that the vehicle could not be repaired a second time under the original recall. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 131,000.

Tl- the contact owns a 2004 Dodge Sprinter. The contact stated that there had been a progressing failure with the vehicle misfiring. The manufacturer included the vehicle in a recall campaign t21 however the tools, an available technician and the part was not available to schedule the recall repair after contacting several dealers: ed voyles Chrysler Dodge Jeep ram (844) 715-5921), shottenkirk Chrysler Dodge Jeep ram ((678) 535-3417), landmark Dodge Chrysler Jeep ram (770) 968-4900), don jackson Chrysler Dodge Jeep ram (770) 969-7229), mall of georgia Chrysler Dodge Jeep ( (888) 522-5112). The vehicle was not being driven due to the failure and until the manufacturer supplies the tools and a technician to repair the vehicle from a dealer. The manufacturer was notified of the failure and assigned a case manager who was to respond within a business day. The contact was waiting for a response from the manufacturer and was uncertain as to when the vehicle may be repaired. The approximate failure mileage was not available. VIN tool confirms parts not available. Dyd.

There is a safety recall id # 07v299000 - interior lighting on the make and model of my vehicle and my vehicle has the same symptoms yet is not part of the recall. Dodge has ordered the parts to be replaced and is charging $277. 67. Please let me know how to correct this issue.