Table 1 shows one common equipment related problems of the 2005 Dodge Sprinter.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
My 2005 Dodge Sprinter is subject to Dodge/stellantis recall t21 (emissions campaign – reprogram engine control unit (CA)). I have made repeated attempts to have t21 completed. Multiple Dodge/stellantis service facilities I contacted do not have the required equipment to perform this campaign. The nearest facility I was able to locate with the proper equipment is in [xxx]. However, that facility is also unable to complete t21 because it cannot download/access the manufacturer-required software needed to perform the ecu reprogramming. I contacted stellantis/Dodge customer care and case # xxx was opened. Stellantis confirmed in writing that the case remains open and escalated and specifically acknowledged the “software download issue preventing completion of the recall. ” during my follow-up, stellantis stated that cases should not be suspended for more than 7-day increments and documented an urgent follow-up request. Approximately one month has now passed without an effective solution. I am ready and willing to have t21 completed, but there is currently no reasonably available facility capable of completing it. This is preventing me from completing the vehicle registration process in [xxx]. Nhtsa’s VIN lookup also currently displays “0 unrepaired recalls” for this vehicle, while Dodge/stellantis confirms that t21 requires completion. I am requesting that NHTSA review this discrepancy and the manufacturer’s inability to provide a workable remedy. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
I own a 2005 Dodge Sprinter with open emissions recall t21. I have contacted three authorized Dodge/Chrysler dealerships to have recall t21 completed. All three dealerships refused to perform the recall because they stated they do not have the required equipment to complete the ecu reprogramming. As a result, I am unable to have the open recall completed despite multiple attempts. The manufacturer is failing to provide a reasonable means to complete the recall. I request that NHTSA investigate this issue and require stellantis to ensure that authorized dealerships have the necessary equipment to perform recall t21.