Electrical System Problems of Ford Aerostar

I found two incomplete recalls. I called the dealer 9/28/2020 at706 408-0914 and spoke to joy. She put the VIN in her system, saw the two recalls and said the parts would be ordered. No response. I call jennie 10/5/2020 at the same number and she said about the same thing. Then I called 10/8/2020 and another service advisor printed out the issue with my phone number 706 267-0192 and said jennie would call me after lunch. No response. I tried calling the Ford customer service 800 392-3673 and after pressing '#' for two commercials, the recorder hung up. The vehicle has been running fine, but these are two recalls that are concerns. (00s56 & 99s02). Thank you very much. John mccann augusta, GA.

See all problems of the 1997 Ford Aerostar 🔎.

I had smoke and acrid smell coming from under my dash (while driving), where the steering column fits to it. I have contacted a major Ford dealer (brandon Ford), and they are refusing to help me. I called Ford customer service and he said my VIN is not listed for a recall, but yet had no answer for me when I asked why is my vehicle not on the recall list, when it is in the group of vehicles that were recalled and that are catching on fire while driving down the road. Over 887,000 were recalled for fire related problems, but they refuse to even look at mine. So, can I keep driving it? I don't know if it was a one time thing, or what. . . . .

See all problems of the 1996 Ford Aerostar 🔎.

Van had been driven for approximately two hours or so, around the local city communities. Van had been parked for approximately five minutes, when neighbors notified me of fire. Intense fire was coming from driver's side/windshield/ignition/front seat area, eventually consuming entire interior of van. Norfolk fire department responded within five minutes, or so, station only about 150 yards from my residence. Fire was extinguished within five minutes or so, but the van was completely consumed by fire and totally destroyed by then. Van was junked/salvaged. Paid only $100. 00 for salvage/junk/towing, etc. Prior to this incident, I had no problems with my van. Van only had 93000 miles. Had purchased new from freedoms Ford in norfolk, va. Informed by associate that I should report this "fire hazard/problem," because other 1994 Ford Aerostar vans have experienced similar "fire problems/incidents/reports," and the like. Please inform me of what actions I need to take to recoup some monetary value for this "fire incident," etc. My vehicle paperwork was burned/destroyed in the fire. However, the norfolk fire department did make an "official fire report/record" of the incident, etc. Also, minor damage was done to the aluminum siding of my house from the vehicle fire.

The contact owns a 1993 Ford Aerostar. The contact stated that the key became lodged in the ignition. The vehicle was not taken to the dealer for a diagnostic testing. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 169,000.

Short in electrical system.