general problems of the 2013 Ford C-max

S10 appropriate handling- copy of a letter addressed to the administrator regarding takata airbags.

The contact owns a 2013 Ford C-max. The contact received a notification for NHTSA campaign number: 14v597000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

Took my car for service, defective trunk lid release mechanism and recall 14s04. Service done. Trunk done but again not working - this the 3rd attempt that has failed. I was told by service dept that recall did not require attention. I am dissatisfied with rivertownford in columbus, GA, and wish to register their ineptitude in handling potentially serious safety matters.

The contact owns a 2013 Ford C-max. The contact received notification of NHTSA campaign number: 14v597000 (air bags, seat belts) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The dashboard on the passenger side is misaligned, bent upward and out, not meeting the door panel/top of dash properly as does the drivers side. This misalignment creates a gap between the dash and door panel, normally less than a pencil width, of nearly a hands width. Also, the gap between top of the dash, normally flush with the other dash moldings, is popped up 1/2 inch or more. This inconsistent alignment is verified by viewing other C-max vehicles. My concern besides the quality of fitment is the airbag alignment during a crash. Is this misalignment an issue for airbag deployment to the correct angle and if so would this cause injury beyond the incidental injury caused by normal airbag deployment. .