general problems of the 2014 Ford C-max

Recall number18s24 my car had 3 recalls so I contacted the legacy Ford dealer in mcdonough on [xxx] and made an appointment on [xxx]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about that and if we want diagnostic, they will charge for $150. I just wanted to fix all of the recall so I bought the car but feel like I just brought it to break my car. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2014 Ford C-max. The contact stated that the rear liftgate was opening independently. The contact stated that upon investigating the failure, he noticed that the failure was related to the original key fob of the vehicle. The contact stated that the key fob button that engaged the liftgate was two times press button; however, the key fob would engage the liftgate unintendedly when the key fob button was in contact with any object or surface. There was no warning light illuminated. The contact was concerned that the failure could occur while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.

Ever since we brought the car to a Ford dealership for a recall on the back door latch we have had issues with the battery. We have to jump start it every day.

The vehicle was entered while parked and locked with the security system active. A panel was removed from the lower left side of the housing beneath the steering wheel. All four windows had been lowered to the maximum extent possible, apparently without breaking them. Debris was strewn across front and rear seats. Spare floor mats stored in the trunk/hatch area (normally out of view due to a cover over the hatch and the rear seat backs) were deposited on the rear seat.

Warning light with an engine and wrench appeared for 24 hours. Wrench disappeared and then the engine. Dealer insisted the car fixed it self and later claimed their tester show no problem. Dealer was using a generic tester which is not designed for high voltage battery system. �hybrid/ev battery balancing circuit stuck� reflected on a personal newer model engine tester. This battery is warranted for 100,000 miles. Dealer not using the correct type of engine tester based on the type of battery.

Tl the contact owns a 2014 Ford C-max. The contact stated that while driving at 65 mph, the vehicle loss motive power while depressing the accelerator pedal. The check engine warning light was illuminated. The contact pulled over and the vehicle was restarted. The failure recurred five times. The contact took the vehicle to sunbury motors Ford (945 n 4th st, sunbury, PA 17801) and an appointment was made to have the vehicle repaired which was still pending. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

The battery does not charge up more than 15 miles, if I am lucky. Unacceptable.

I still have not received a notice from Ford that the recall 18v-592 parts are in stock to replace the recharger cord. I was notified originally on sept 2018 but now 6 months later no notification of parts available. The car cannot be charged using 110v power as Ford recall notice said to quit using the defective charge cord.

The Ford c max comes with the sync system that controls all of the console systems (radio, backup camera, heat/cold, phone, navigation, and usb ports). In the vehicle, the sync system has quit working on multiple occasions while the vehicle is being operated on both city streets and highways. This causes a distraction, and effort by the driver to remedy. Additionally, the sync causes the backup camera to go in and out, thus causing a backup hazard. The issue has been brought to Ford's service center multiple times, and the vehicle has been in the Ford repair shop multiple times, at least four (4) and the issue has not been repaired. The last two times that have replaced major components to remedy the situation, but it has not.

2014 Ford C-max energi. Consumer writes in regards to defective charging cord for vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

I now find that the charger for the car battery was recalled about 6 weeks ago and there is no replacement available as yet. The charger is supposed to add 18 miles to the battery but last time I plugged it in while parked in front of my house, overnight (about 10 hours) it took 10 mgw, and charged for one mile. And the charger was hot. It was plugged directly into a wall socket outside my house.

Tl the contact owns a 2014 Ford C-max energi. The contact stated that the recall notice for NHTSA campaign number: 18v592000(electrical system) was received in September of 2018. After contacting the dealer (tuttle click Ford, 9501 research dr, irvin, CA), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford recalled the cmax charging cord (electric) on August 2nd, 2018. This recall was issued because of fire danger. My cord specifically melted under extreme heat and could have easily created a fire if the line had not been on gfi. It is now 5 months later and Ford still has not issued replacement cords for this recall. The timeline to replace these cords must be accelerated, it's unacceptable to allow charging cords to be used for charging their cmax vehicle. Manufacturer recall number18s24 NHTSA recall number18v592.

Tl the contact owns a 2014 Ford C-max energi. The contact stated that the electrical system warning indicator illuminated. The vehicle was serviced per NHTSA campaign number: 18v592000 (equipment). The vehicle was serviced at ed butts Ford (1515 n hacienda blvd, la puente, CA 91744, (800) 960-3673), but the remedy failed to repair the vehicle. The contact mentioned that the electrical system warning indicator illuminated after the recall repair. The vehicle was supposed to get an "as" cord; however, the mechanic installed an "ah" cord instead. The manufacturer was made aware of the failure. The failure mileage was 23,000.

The contact owns a 2014 Ford C-max. The contact stated that the plug to charge the vehicle was melting and caused the power outlet in the house to melt. The contact mentioned that the vehicle failed to charge and was unable to operate at times. The contact called sarahsota Ford at 888-349-4989 and informed the contact that it was due to user error. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 35,000.

Wrench light came on meaning contact dealer ASAP about powertrain issue. I had noticed a few days earlier it seemed to not be switching between electric and engine as well or smoothly when driving. When stationary, the display screen for radio would not come on when getting into the car. Instead it gives message "turning off to conserve battery. " car has been well maintained and is at 78000 miles. Took to dealer. Cannot find issue. Codes it is throwing are for battery but they both test good. They reset codes and we went to pick it up. Now key fobs won't work unless the car is turned on. Alarm button on the fob makes the car sound like a fluttering noise, but no real alarm. The dealer is going to keep it more and check it out more. Still has the message about conserving battery on the screen. They hadn't found what caused the battery codes and now more things aren't working.

Received a "stop safely now" dash indicator light while driving on a city street approaching an intersection. Car began losing power and I applied the brake to stop prior to intersection. Placed the car in park and attempted to turn vehicle off, but car did not respond or power down. Accessory items were still functioning in car, but unable to get the car to switch into gear and drive. Eventually, placed the car in neutral and pushed vehicle into a parking lot. After 10 minutes I was able to turn the car off and on, but still unable to get the vehicle to go into motion. Having vehicle towed to Ford dealership.

120 volt convenience charging cord heats up >150 degrees f while charging, as checked by a digital thermometer, resulting in browning of the electrical outlet (picture enclosed). Outlet is a standard 120volt 15amp gfci outlet with nothing else connected. Tested on a different outlet with similar results picture enclosed).

The compass on the left side of the dashboard next to the speedometer indicates inaccurate perpendicular directions while indicating the correct direction of progress. For example, when the car is progressing north the top of the dial indicates "n" for north correctly. But the marking on the right side which should indicate "e" for east instead indicates "w" for west while the marking on the opposite side also inaccurately indicates the opposite direction. When progressing west, south or east the same reversal of the perpendicular directions occurs. This has not caused an accident for me since I am aware of it. But it has obvious potential to confuse at the least and misguide at worst when one is using the compass while also consulting written directions. It would also be impossible to coordinate the compass with a gps navigator.