Carrier/rack Problems of Ford C-max

On March 21, after communicating several times with yakima regarding difficulties I was having in installing the roof rack onto our car, I was able to install the racks, though the tower and clip system for the front rack were uncomfortably at the limit of extension of the drive bolt (the part of the system that applies the tension that keeps the rack on the car). With the multiple installation attempts and communication with yakima consumer service I am very confident that I installed the rack consistent with yakima instructions. Following installation the roof racks were not used to transport our kayaks until mid June. On June 16 my wife was driving on the very busy interstate 5 close to our home in lynnwood wa when the front rack separated from the car, impacting and damaging the roof on the way off. It was extremely lucky that no vehicle was behind her, and no accident was caused. We found remnants of the front rack on the side of the highway, and there was clear evidence that the rack had been hit by one or more vehicles. I don't know the extent of the damage to those vehicles. I called the washington state police to report and ask whether any incident had been reported; none had. The next day I submitted a report to yakima about the incident. To this date I have not received any response to my report, somewhat surprising since the consumer service dept had been very prompt in responding to my previous communications when I was having difficulty installing the racks. Email correspondence with yakima and photos are attached.

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Very loud popping initially. Deafening pops that sound like your windshield was hit with a high velocity object. At first you cant tell where the sound is coming from. It does resemble the sound of a speaker blowing. It does not always occur when the radio or bluetooth audio is being used. In the beginning after it pops the blue tooth will not work for a few minutes to a few days. The sounds are terrifying and distracting. I believe it does place one in an unsafe predicament. You are not sure if you hit something or something has struck you. You feel like your windshield is broken. On other occasion it is clear that the speakers are cracking and again it very loud and dangerously distracting.