Ford C-max owners have reported 2 hybrid propulsion system related problems since 1996. Table 1 shows the 1 most common hybrid propulsion system problems. The number one most common problem is related to the vehicle's hybrid propulsion system (2 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Hybrid Propulsion System problems |
The contact owns a 2013 Ford C-max hybrid. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "stop safely now'" was displayed on the screen. The contact was able to pull to the side of the road. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the dealer; however, no cause for the failure was found. The failure persisted. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The message "stop safely now'" was displayed on the screen. The contact was able to coast to the side of the road. After waiting for several minutes, the contact was able to restart the vehicle. The vehicle functioned as intended. The vehicle was towed to the dealer; however, no cause for the failure was found. The contact stated that the failure first occurred three years ago, and the dealer diagnosed that it as a battery failure. The contact was unsure if the battery was replaced. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 107,000.
The contact owned a 2017 Ford C-max energi. The contact stated while starting the vehicle in the parking lot of her residence, there was a strong burning odor and several unknown warning lights illuminated. Additionally, the steering wheel and the brakes were inoperable, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the hybrid battery system had burned and needed to be replaced; however, the dealer informed the contact that there was no guarantee that the vehicle would become operable after the repair. Additionally, the contact stated that there was an unknown federal mandate for an extended warranty that stated that the Ford manufacturer would cover the battery system repair for 8 years/100,000 miles; however, the dealer declined to honor the extended warranty. The insurance company considered the vehicle a total loss. The vehicle was totaled. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,250.