Structure Problems of Ford C-max

The contact owns a 2013 Ford C-max hybrid. The contact stated while driving approximately 15-20 mph, the steering wheel was wobbly. The contact exited the highway immediately and was able to pull to the side of the roadway. The contact then pulled into a parking lot. The vehicle was towed to the dealer, where it was diagnosed that the rear subframe had rusted, causing the control arms to separate. The dealer determined that the rear subframe and connecting parts needed to be replaced. Additionally, the dealer informed the contact that a high voltage wire was chewed up by rodents. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 90,000.

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The contact owns a 2013 Ford C-max hybrid. The contact stated that upon exiting the vehicle, the driver’s side doors failed to latch closed. The contact also stated that while driving at an undisclosed speed and attempting to get another driver’s attention, he became aware that the horn was not functioning as needed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: rq19005 (latches/locks/linkages, structure); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not available.

The dashboard on the passenger side is misaligned, bent upward and out, not meeting the door panel/top of dash properly as does the drivers side. This misalignment creates a gap between the dash and door panel, normally less than a pencil width, of nearly a hands width. Also, the gap between top of the dash, normally flush with the other dash moldings, is popped up 1/2 inch or more. This inconsistent alignment is verified by viewing other C-max vehicles. My concern besides the quality of fitment is the airbag alignment during a crash. Is this misalignment an issue for airbag deployment to the correct angle and if so would this cause injury beyond the incidental injury caused by normal airbag deployment. .