Cruise Control problems of the 1997 Ford Crown Victoria

The contact owns a 1997 Ford Crown Victoria. The contact received a Ford recall notice for the vehicle speed control: cruise control in September of 2007. He immediately scheduled an appointment to have the vehicle repaired and a Ford representative informed him that the parts would be unavailable until October. The cruise control was disconnected on September 24, 2007. The contact called back in December and was informed that the parts would be available in January of 2008. The dealer never called him back to inform him that the parts would be available. There had been no failure to date. The powertrain and recall number were unknown. The current mileage was 120,000. Updated 02-21-08.

The contact owns a 1997 Ford Crown Victoria. The dealer stated that the vehicle was included in NHTSA campaign id number 08v051000 (vehicle speed control:cruise control). The speed control switch was deactivated at the cost of $100. She called the manufacturer because the dealer charged her for the repair and was advised to file a complaint with NHTSA. One year later, the contact received another recall notice advising her to return to the dealer to finish the repair. She has not had the repair completed. The contact has a copy of the invoice. The failure and current mileages were unknown.

The contact owns a 1997 Ford Crown Victoria. The contact received a Ford recall notice in August of 2007 for the vehicle speed control: cruise control. She immediately scheduled an appointment to have the vehicle repaired. The dealer disconnected the cruise control and advised her that the parts would not be available until December of 2007. She called the dealer back in December and they stated that the parts would be available in may of 2008. The contact has not notified the manufacturer. There had been no failure to date. The powertrain and recall number were unknown. The current mileage was 99,000.

The contact owns a 1997 Ford Crown Victoria. The contact received a Ford recall for the vehicle speed control: cruise control in August of 2007. The recall repair has not been performed, but the cruise control was disconnected. There had been no failure to date. The recall number was unknown. The current mileage was 49,500. Updated 03-25-08 updated 03/25/08.

The contact owns a 1997 Ford Crown Victoria. The contact's vehicle caught fire. A local mechanic repaired the heater core and manifold, but now there is an oil leak. The contact received a recall notice stating that the speed control could cause a fire. The dealer stated that because the repairs were made by an unauthorized mechanic, the contact would not be reimbursed for the repairs. The failure mileage was 128,705 and current mileage was 98,000.

Cruise control failed.

1997 Ford Crown Victoria cruise control problem the consumer received a recall notice in the mail regarding the speed control deactivation switch. He went to the dealer to have the replacement part installed which only took a few minutes. While driving, the consumer decided to test the cruise control and soon discovered the cruise control did not work. The cruise on light never came on. After the part was installed, the mechanic did not take the vehicle for a test drive. The consumer immediately turned around and drove back to the dealer. The consumer was informed he would have to pay $87. 00 for the diagnostic because the trouble shooting/diagnostic was not authorized/covered by the recall. The consumer stated the cruise control was working perfectly before the replacement part was installed.

Unacceptable outcome of 1997 Crown Victoria Ford speed control deactivation program. Consumer states that his speed control was working before being deactivated. The consumer decided to test the cruise control and discovered the cruise on light did not come on. Updated 10/17/08.