Headlights Turn Off While Driving problems of the 2003 Ford Crown Victoria

I took car into miller Ford, provo after receiving recall, they said switch was defective. After 4 months of no communication called and they blamed Ford, called and complained to Ford, case# cas5163556-q3q3q3,said would get call dist. Mgr. Within 48 hours no calls. Problem headlights go out while driving. Six weeks ago while driving on dark road lights went out as a child ran across street while traveling 45mph, almost hit child. This is a safety recall that Ford is not handling in a time manner given the safety defect. Maybe dot can get these needed repairs ordered in a timely manner, or is a class action lawsuit needed to bring a negligent, uncaring manufacturer to do the right thing. It is sad they do a dangerous recall then fail to follow through, I guess I cannot buy from another american car manufacturer, have 7 other Fords, but planning to sell them.