general problems of the 2012 Ford E-350

The contact owns a 2012 Ford E-350. The contact stated while driving approximately 10 mph, after a traffic stop, the vehicle transmission would slip out of gear and would shift to a higher gear roughly. The contact stated no warning light was illuminated. The contact stated that he managed to return to his residence, the contact turned the vehicle off and on, when he tried to shift into reverse (r) the vehicle would not move, however when he placed the vehicle in drive (d) the vehicle would move forward. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The contact had researched online and related the failure to manufacturer customer satisfaction program: 19s20 - transmission coast clutch cylinder and one-way clutch replacement (power train). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

2012 e350 Ford with 69 k miles and before I reached 70 k miles the transmission froze up. The forward planetary assembly bearing failed. This is covered under Ford’s customer satisfaction program 12n04. I being the 3rd owner, I did not know of this Ford program when the trans failed. The trans failed ½ block from community transmissions in bellflower, I drove in and had the repair work done. Total $2012. 70. No problems with them. I never received the Ford customer satisfaction letter. I called Ford in detroit and they first said I would be covered. I was instructed to take the repair bill and old parts to caruso Ford as they have to file a claim for me. After waiting a month, I called Ford detroit again and found out that caruso Ford said that I am not covered. I spoke with richard who is my service writer at caruso Ford, long beach. First, he said I was not covered because I do not meet the time and mileage limits in the letter. I pointed out that my Ford does meet the 6 year and 150 k limits in the letter. Then richard said I had the repair done on a Monday and all Ford dealers are open on Monday and I could have had the repair done for free at a Ford dealer. Richard then said that Ford detroit said that I am not covered. Passing the buck! I asked to speak with the caruso Ford service manager, and was told he would call me. I never got a call from him. I call Ford detroit again and asked to speak with a supervisor, I was told supervisor robert would call me. I never got a call from him. The Ford satisfaction letter states that “if you have paid to have this service done before the date of this letter, then you maybe eligible for a refund. ” I received no letter. I did not know about the customer satisfaction letter until after I had the repair work done. I feel that Ford is not living up to the intent of their letter.