general problems of the 2009 Ford Edge

I received a letter from Ford about Nov/Dec 2017 advising me of the recall issues for my vehicle. I have not been able to speak to a Ford customer service rep, and my dealer nor the finance company know what to do. I received a more recent letter from Ford with options and stating that the parts required are still not available. I need to speak to someone because I am afraid of all the recall issues surrounding my vehicle. I keep the maintenance up on my vehicle but I have been experiencing safety issues while driving, like my vehicle threatens to stop for no apparent reason while I'm driving it. I can't afford to continually pay for repairs or even just be without my vehicle because I'm the only income for my family!.

The contact owns a 2009 Ford Edge. The contact stated that while driving at approximately 30 mph, burning oil fumes were emitted into the vehicle. The vehicle was taken to a dealer for a diagnostic testing. The technician stated there were no failures detected from the vehicle. The contact stated the vehicle was taken weeks later to an independent mechanic. The mechanic stated there was a broken seal from the axle which needed to be replaced. The manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure mileage was 60,000 and the current mileage was 70,000. The VIN number was not available.