Table 1 shows one common unknown or other related problems of the 2011 Ford Edge.
| Problem Category | Number of Problems |
|---|---|
| Unknown Or Other problems |
We have a 2011 Ford Edge limited which someone threw a 3" diameter rock at the driver side glass. It was noted glass was not tempered but had a sound proofing laminate in middle of glass. Produce large quantities of sharp glass splinters throughout cabin and kept window glass intact. My concern is that you could be injured severely by the sharp glass splinters from any of the windows smashing in accident. Lastly, how do you get a person out if trapped under water when laminate is holding glass together. What if you had to rescue someone and had to smash glass, you could potentially injure occupants severely!!!!.
The head rests on the new Ford Edge that I recently purchased are so large and lean so far forward that they make it very uncomfortable and dangerous to drive. They are so bad that some owners of new Ford products are just removing the head rests creating a real safety hazard . I have contacted Ford several times with out satisfaction. Our local police department has remove the head rests from ther new expolorer. Do we wait until someone get hurt or killed or do we take a very hard look at them now? I have tried to reverse mine but then you just as well remove them. I tried switching with the rear seat and they wont interchange. I am just asking that you take a good look at them and make a decision.
Driving and transmission drops hard. I this has happened several times typically when foot it off gas. Safety concern as the drop is so severe, sometimes it does this two to three times in a row. Vehicle tends to buck in extreme. Dealer cant "recreate" problem. Dealer replaced throttle body and motor on 5/19 still have issues. Vehicle will be in to dealer for 4th time in one month.
Various problems with sync/computer screen in car - side warning car coming lights go on for no reason , screen goes dark and black box appears in center including when in reverse thus blanking out center visual field of back up camera (see cameron gulbransen transportation safety act Feb 2008). All this began after Ford recall program 10b20 done March 29, 2011. It worked perfectly prior to that time. Car was brought back to dealer ap 2, ap 21, ap 27, may 5-9 and Aug 2 2011 for same issues. Computer works for short time then problems start again. I do have a photo in my phone of the black screen happening which was shown to the dealer. It is often too unsafe to drive and take a photo at the same time to collect better evidence of episodes so I only have a couple of photos that came out clearly. Also various other problems- phone suddenly unsyncs itself while driving - I made a call then tried to make a second call a few moments later and it had disconnected from car including all 911 service. While driving on road with no other cars nor objects, suddenly began ringing alarm and flashing that cars were coming from the sides and there was no one on either side and no wind nor rain. While at dealer past 3 times, detroit home office was called by the dealer for further advice by dealer.
The sync system is consistently locking up, the music plays when the dashboard states the audio is off, when this happens none of the buttoms work. I have been pulling over to the side of the road to turn my vehicle off, open the door to make the screen clear, this does not work. Then all of a sudden the sync system will re-boot itself and then it works again. The bluetooth system is always disconnecting my phone or I call someone and I can't hear them, to the point I don't even use the bluetooth anymore. When the motor is shut off and you open the vehicles door the screen should come up with Ford emblem. The sync system locking up incident has occurred 3 times and I'm fixing to take it in again. It's always been the same answer there was an update that needed to be done. It is Fords responsibility to make when a vehicle is sold new for $40k, that it works. Of course I still have to make my monthly payment to Ford, if this continues I'm going to look into the lemon law because this is ridiculous.
Service engine light. My 2011 Edge was 3 weeks old when this light came on one morning and stayed on. I was informed that they had to call Ford hotline for a resolution and they told them to reprogram the computer. 3 months later, my light came on again. I dropped my car to the dealer yesterday - same thing, had to call Ford hotline for a resolution. I still do not have my car back because the hotline hasn't responded. I don't know if this is a serious issue with my car or why the engine light keeps going off. It worries me that something is seriously wrong wtih this auto I purchased 10/15/10. I also have problems with the sync controls going wild - volume sticks and goes off or full blast - system resets itself on it's own and goes back to default screens on either side of speedometer instead of what I selected, etc.
Ford's sync system is a safety hazard. It does not work as advertised, constantly crashes and is a grave distraction for drivers.
Before leaving my home, I tried unsuccessfully to program the built-in gps to guide me to my destination. After driving approximately 12 miles, I stopped at a rest stop. Upon restarting my vehicle, the entire electronic display including radio, climate control, back-up camera, gps and other safety features failed to work whatsoever. I immediately drove to the dealer who informed me that there would not be a fox for this for at least two weeks and that all of his other 2011 Edge customers were suffering the same problem. Calling Ford corporate, I was met with even less detail about the problem. They pretended that I am the only customer with this problem. Although the vehicle is drivable, that is all it can do and frankly, I am afraid to drive it because I don't what else may simply stop working. Ford refused my request for a loaner vehicle until this is resolved.
My Ford touch voice commands that control hands-free phone, climate, navigation, and audio do not work reliably and consistently causing increased driver distraction and frustration either in parked position or at highway speed. Actual voice commands that work vary from specific command lists in manual (both v1 and v2) including supplement. The same commands do not work twice. Sd navi system with traffic alerts is a potential safety hazard in urban and highway environs. The system presents myriad traffic alerts. No voice command is available to select "avoid/ignore/details and should be. One must visually distract eyes from windshield/road to touch the center stack console display screen to return to navigation map. This is a safety risk and will result in traffic crash. Reported to Ford customer service. They do not seem concerned.