Door Latch problems of the 2013 Ford Edge - part 1

The contact called on behalf of her son who owns a 2013 Ford Edge. The contact stated that her son noticed that while driving at an undisclosed speed, the door sensor alarm activated and failed to turn off, with the door ajar roof light remaining illuminated. The contact stated that while driving at various speeds and depressing the brake pedal there was an abnormal hissing sound coming from the brake pedal. The contact stated that the brake pedal occasionally was hard while being depressed. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side door sensor and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

The contact owns a 2013 Ford Edge. The contact stated while starting the vehicle, the messages that the front driver's side door was ajar, and to shift to park(p) were displayed. The contact stated that upon slamming the front driver's side door several times, the vehicle responded as needed. The vehicle was taken to an independent mechanic, where the contact was informed that the failure could be related to the door latch assembly or to the electrical wiring. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an unknown recall. The failure mileage was approximately 171,000.

2013 Ford Edge. Consumer writes in regards to a defective door switch on vehicle. The consumer stated the the door ajar light continuously blinks. The dealer stated the vehicle was 8 years old and could not be covered. The consumer stated the past recall should be honored.

The contact owns a 2013 Ford Edge. The contact stated that while attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The contact stated that the vehicle was slowing down but not as designed. The contact pumped the brake pedal and turned the steering wheel to avoid crashing into another vehicle was stopping. The contact stated that while idling at a traffic light, the vehicle shut-off. The contact stated that the vehicle had to be shifted into park while stopped at a traffic light to prevent the vehicle from inadvertently turning off. The contact stated that the check engine, brake failure, and low oil warning lights were illuminated. The door latches also failed to lock the vehicle whenever the vehicle was started. The doors would suddenly lock or fail to lock as the contact continued to drive. The contact stated that she was unable to manually lock the doors occasionally. The contact took the vehicle to the dealer who diagnosed that the door latch and the brake booster needed to be replaced. The brake booster, master cylinder, vacuum hose, two unknown sensors, and brake fluid were all replaced. The manufacturer was made aware of the failure and confirmed that the mileage was past the limit for the extended warranty. The approximate failure mileage was 165,000.

Door switch problem -even when all doors are shut ,control panel is telling you a door is ajared -interior light stays on --can not lock car with remote --because it thinks door is open . If I try to loock my doors when I try to drive doors will not lock-safety issue right there. Now I was informed by Ford in January 2020 for the first time about this customer satisfaction problem as they called it . At this time the problem did not happen that often and the covit virus problem had keep us at home . When we were able to go out safely I brought car to my dealership and showed the paper work and the service dept said it is not covered anymore and I would have to pay $500. 00 approximately. I called Ford from there and they would not give the ok on fixing it,where they would be able to do while I was there for regular maintenance. I advised them that I was only informed by that one letter in 2020. I have been having them do my service since I bought car in 2013 and nothing was ever mentioned about this problem . And now problem with door is continuous and I feel it should be taken care of by Ford. You have my VIN # please have someone get back to me on what I should do to have this repaired byford.

The contact owns a 2013 Ford Edge. The contact stated that while starting the vehicle or driving at various speeds, both the door ajar warning and the door ajar warning light illuminated for the rear passenger door on multiple occasions. The contact stated that despite shutting the door again, the alarm was still heard and the door ajar warning light remained illuminated. Additionally, the contact stated that the interior lights remained on despite the vehicle being turned off, which led to draining the battery and the vehicle not restarting. An independent mechanic went to the residence to replace the battery. The vehicle was then taken to a local Ford dealer where the rear passenger door latch was replaced. The vehicle was repaired; however, the failure reoccurred. The door ajar warning alarm and warning light were illuminated for the rear passenger door and later caused the battery to drain again. An independent mechanic went to the contact's residence again and the battery was replaced. The vehicle was then taken back to the local dealer where the door latch was replaced again. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

The contact owns a 2013 Ford Edge. While driving approximately 20 mph, the interior lighting suddenly illuminated, the driver side door ajar indicator illuminated, and the door chime began to sound. When the contact stopped the vehicle and opened and closed the door, the chime stopped. The failure recurred shortly afterwards. The contact also stated that the failures occurred every day for the past three weeks. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and the contact was advised to call NHTSA and file a complaint. The vehicle was not repaired. The approximate failure mileage was 20,200.

(bp missing dealer) tl the contact owns a 2013 Ford Edge. While driving approximately 45 mph, the door ajar warning indicator illuminated and the chime sounded. The "engine on, door open, park car" message flashed on the instrument panel. The contact had to pull over to the side of the road, but the chime continued and the message remained. The contact had to unplug the battery in order to stop the warning indicator and the chime. The vehicle was taken to the dealer where it was diagnosed that the driver side door latch was damaged and needed replacement. The VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

The contact owns a 2013 Ford Edge. While driving 75 mph, all the instrument panel warning indicators illuminated and the driver side was ajar. The contact had to use excessive force in order to secure the rear passenger door and prevent the dome lights from illuminating. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact stated that the rear passenger door latch was previously repaired, but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

The contact owns a 2013 Ford Edge. While driving 9 mph, the door ajar warning indicator illuminated. After four attempts, the door was securely closed. The contact stated that the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.

The contact owns a 2013 Ford Edge. When the contact opened the door, the door ajar warning indicator remained illuminated. All of the door locks failed to work. The contact stated that the failure occurred for at least six months. The dealer diagnosed that the driver side door latch assembly failed and needed replacement. The vehicle was repaired previously for the same failure. The vehicle was not repaired this time. The approximate failure mileage was 62,948.

The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar indicator illuminated constantly. The failure caused the battery to die each time. The dealer diagnosed that the door latch assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,375.

The contact owns a 2013 Ford Edge. The contact stated that the "door ajar" indicator illuminated when the doors were closed. When the contact managed to get the "door ajar" indicator to go off, it came back on while driving. The vehicle was not diagnosed or repaired. The VIN and failure mileage were unknown.

The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated. The failure caused the interior lighting to remain illuminated. The contact was concerned that the doors could open independently and also that the battery could be drained while the vehicle was parked for an extended period of time. The dealer diagnosed that the door latches needed to be re-calibrated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

The contact owns a 2013 Ford Edge. While driving various speeds, the door latch warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000. The VIN was unavailable.

The contact owns a 2013 Ford Edge. While driving 5 mph, the driver side door ajar warning light illuminated. The failure recurred whenever the vehicle was operated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 47,570.

The contact owns a 2013 Ford Edge. After closing the driver's door, the door ajar warning light illuminated. The contact stated that the door was not closed. The contact stated that the door ajar warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 60,000. The VIN was not available.

The contact owns a 2013 Ford Edge. While the contact was inside the vehicle, the door ajar warning light illuminated intermittently. The failure recurred twice. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.

The contact owns a 2013 Ford Edge. When the key was in the ignition switch, the driver side door ajar chime sounded and the warning indicator illuminated. The failure went away when the door was slammed. The vehicle was driven to the dealer where it was diagnosed that the terminals of the driver side door latch were corroded and the latch needed replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 44,000.

The contact owns a 2013 Ford Edge. While the vehicle was in motion, the driver side door failed to remain closed and the door ajar warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 44,000. The VIN was not available.

The contact owns a 2013 Ford Edge. When the vehicle was started, the driver side door ajar warning light remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the door latch had to be changed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 42,927.

The contact owns a 2013 Ford Edge. The contact stated that the door ajar light was constantly illuminated when the door was closed completely. The failure was persistent. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was approximately 42,000.

The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar warning light illuminated when the door was properly closed. The failure occurred constantly. The vehicle was diagnosed nor repaired. The contact stated that the VIN was not included in NHTSA campaign number: 15v246000(latches/locks/linkages). The manufacturer was made aware of the failure. The failure mileage was 65,000.

The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning light remained illuminated while the vehicle was in the drive position. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the door latch needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 76,487.

The contact owns a 2013 Ford Edge. When the driver side door was closed, the interior lighting and driver side door ajar warning light remained illuminated. The failure occurred intermittently. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.

The contact owns a 2013 Ford Edge. After closing the driver side door, the door ajar warning light illuminated, which indicated that the door was still open. The failure caused the interior dome light to remain illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 42,690.

The contact owns a 2013 Ford Edge. The contact stated that the door ajar light was illuminated and the interior lighting remained illuminated. It was difficult for the contact to lock the doors while the lights were illuminated. The vehicle was taken to the dealer to be diagnosed, but the results were unknown. The mechanic sprayed compressed air in between the door contacts, which remedied the issue temporarily. The failure recurred. The manufacturer was not notified of failure. The approximate failure mileage was 52,000.

The contact owns a 2013 Ford Edge. While driving approximately 25 mph, a chime sounded and the front driver side door ajar warning indicator illuminated; however, the door was closed securely. The failure occurred when driving and after the engine was turned off. The driver's side interior door would not unlock whenever the failure occurred and the contact had to exit from the front passenger door. The vehicle was taken to the dealer where the door latch sensor was replaced. The failure recurred ten months after the vehicle was serviced. The vehicle was not repaired for the most recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

The contact owns a 2013 Ford Edge. After closing the driver side door, the door ajar warning light illuminated. The failure indicated that the door was still open and caused the dome light to remain illuminated. The vehicle was not diagnosed nor repaired. The manuacturer was notified ofthe failure. The vehicle was not repaired. The failure mileage was 60,000. The VIN was not availiable.

The contact owns a 2013 Ford Edge. Even when the vehicle's doors were closed, the door ajar warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a new door latch. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 72,000.

The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar light was persistently illuminated when the doors were completely shut. The failure was persistent. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The contact owns a 2013 Ford Edge. The contact stated that even when the vehicle's doors were closed, the door ajar warning indicator illuminated. In addition, the interior lighting remained illuminated for approximately 10 to 15 minutes. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the vehicle needed a new door latch. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

Tl the contact owns a 2013 Ford Edge. The contact stated that the driver's side front and rear doors and passenger's side front door latches were defective. The contact stated that the latches failed to securely lock. The door ajar warning light operated as intended. The vehicle was taken to long-lewis Ford Lincoln (2800 woodward Ave, muscle shoals, al 35661) where the vehicle was repaired out of pocket. The contact then received a letter from the manufacturer which acknowledged the defect but only to the driver's front door. The contact was informed that door latch would be repaired under warranty. The contact was reimbursed for the driver's front door latch repair however, the manufacturer declined to acknowledge a defect to the passenger's side doors. The manufacturer was notified of the failures. The contact was informed that there were no other recalls on the vehicle. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2013 Ford Edge. When the doors were closed, the dome light and door ajar warning indicator remained illuminated. The dealer diagnosed that the front driver's side door latch needed to be replaced. The contact stated that the vehicle was repaired per the warranty, but the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 28,000.

The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated and the interior lighting remained illuminated. In addition, the electronic panel failed to function properly on the driver's side and the liftgate failed to remain closed. In addition, the front and rear passenger side doors randomly failed to remain closed. The vehicle was taken to the dealer and the sensors were cleaned. Two months later, the failures recurred. The manufacturer was not notified. The failure mileage was not available.