Hatchback/liftgate Lock problems of the 2015 Ford Edge

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the hatchback of the vehicle became inoperable. The contact stated that the rear trunk door intermittently failed to open when the contact attempted to operate the rear trunk. The contact had to push up on the hatchback to move it upward with great force. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to nhsta hotline for further assistance the approximate failure mileage was 176,000.

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was equipped with a power liftgate foot activated feature. While the liftgate was opened, the contact reached into the rear passenger side with his leg in an outward position. A chime sounded only as the liftgate was in motion. The movement of the leg alerted the liftgate to activate. The contact's body prevented the door from closing completely; however, the contact's left shoulder and chest were partially pinned in near the tail light area. The liftgate reverse sensor did not activate. The liftgate manual mechanism was engaged numerous times before operating in reverse. There were no injuries. The vehicle was taken to the dealer where the liftgate motor was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 3,000. The VIN was unavailable.