general problems of the 2016 Ford Edge

1am filing this complaint regarding my 2016 Ford Edge (VIN: [xxx] ), which has experienced a severe and dangerous failure. Ford has acknowledged a defect in the flexplate at the transmission bellhousing area under customer satisfaction program (csp) 22n12. This defect causes rattling noises and eventually results in flexplate cracks that can lead to sudden loss of power while driving. My vehicle is currently undrivable due to this defect. I have documentation from February 2025 (a&m auto repair, invoice #[xxx]) showing that a technician identified noise from the rear of the engine/front of the transmission area and suspected flexplate cracks at that time. Despite this, my vehicle never received the csp repair. Ford is refusing to cover the repair because my vehicle has exceeded the 120,000-mile cutoff for csp coverage. However, this is not acceptable because: •the defect was documented earlier and existed within the coverage period. •more importantly, this is a serious safety defect that can cause sudden power loss while driving, creating a high risk of accidents. •Ford has incorrectly limited the remedy under a csp with a mileage cutoff, instead of issuing a proper safety recall without mileage limits. Requested action: I am requesting NHTSA to investigate and require Ford 1. Treat the flexplate defect as a recall, not a csp. 2. Provide full repair coverage for affected vehicles regardless of mileage. 3. Ensure consumer safety is not compromised by arbitrary mileage cutoffs. In addition, my vehicle has also experienced repeated brake warning lights, which aligns with Ford’s brake hose recall (NHTSA recall 25v544). The combination of braking issues and flexplate failure creates an extremely unsafe condition. Thank you for your attention to this urgent safety matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was started, the instrument cluster was black. The contact turned off and restarted the vehicle several times to reset the instrument cluster. The contact stated that the image was low quality and made seeing the speedometer and other gauges difficult. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not repaired. The contact researched online and related the failure to NHTSA campaign number: 25v049000 (electrical system); however, the VIN or the model vehicle was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.

Steering issues, suspension issues when reversing, power steering, braking system locking. Recalls on other Edges but not this vehicle.

The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was shifted into reverse, the back over prevention camera screen was pixelated and the image occasionally froze. Additionally, the contact stated that the instrument cluster, the radio, and hands-free phone connection would disconnect with a blank instrument cluster. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the accessory protocol interface module (apim) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 114,000.

Head gasket problem, so im told by mechanic that I need new gasket. The antifrezze is mixing with oil, 2016 Ford Edge is known to have these problems, 51000 miles on car. Called Ford and they cannot do anything, out of warrenty. Case # cxh0zz1784378858.

The contact owns a 2016 Ford Edge. The contact stated that while attempting to sort groceries in the trunk of the vehicle, the tailgate suddenly fell and struck her back and pushed her forward while the tailgate kept closing. After several attempts, the contact’s caregiver was able to stop the tailgate from lowering and crushing her. As a result, the contact sustained injuries on her left arm and in the back, near the ribs. Medical attention was not sought. The local dealer was notified of the failure; however, no assistance was provided. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 179,000.

I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix it.

The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse the back up camera would malfunction and either showed a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally the contact stated that when the back up camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the apim needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.

I have a warranty with jones junction kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? the adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.

I have a 2016 Ford Edge sport I bought from a Ford dealer and I now have adaptive steering fault code that has popped up and now the steering wheel is turned 90 degrees to the left and the SUV steering is not working correctly and is very dangerous to drive I called the dealership and was told I have to pay for them to look at and to fix it the is a major safty issue as it's not safe to drive and this SUV had the airbag recall fixed and I have seen others have the same issue I am having now and it has to do with faulty parts in the steering wheel again is a major safety issue.

A manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the manufacture defect of the light housing plastic.

Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and Ford ignoring issue despite thousands of complaints and similar defects with this model.

Moonroof multiple times has failed to close leaving car open on top. Weather moved in and put tarp but need to have it where I can close the moonroof.

My parking brake, abs, and traction control (esc) warning lights all illuminate even when not engaged (parking brake states engaged even while driving. ) traction control (esc) on/off indicators illuminate opposite of engagement/unengagement (no correlation between. ) identical symptoms from NHTSA recall #16v733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper abs/esc computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty e-brake switch, only to give me my vehicle back and e-brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my abs module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty abs module was "lightning strike. " I called Ford customer care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in ontario,canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.

Cars only at 43k miles and constantly stalls. Takes 10 minutes to start. Gas tank makes weird vibrating noise and my gas mileage on full tank will go from 330 to e to 160 to e in 15 seconds. My windows randomly dont work, my lights dim and car just shuts off while driving and the stereo cuts out and looses half power like volume was turned down even tho it wasnt,and the dealership is trying to charge me to fix these issues and im hoping Ford rectified this with having to pursue this. Me and my family including infants and my pregnant wife use this car daily and I depend on it to get myself to work as an essential employee in nursing we need pur vehicle to be dependable and it has been anything but. For dates this happens its multiple times a week and has been happening since after putting only 3k mileage on the car I bought it at 21k miles its 43k amd this issue is becoming a serious inconvenience and safety concern. Im annoyed because I took out a loan to buy this vehicle and still owe 28k on it so if this car dies im screwed with getting ro my job and even making more loney to pay this off to even get another vehicle.

I have a 2016 Ford Edge, which has a panoramic sunroof and moon roof. My sunroof motor only works half the time. It will open with no issues, but then in order to close it, it will close, and then open again. I have to close it several times before it actually stays closed. The other issue I am having is with the moon roof. It has randomly cracked. I keep my vehicle parked in the garage, and work from home. There is no chip in the glass, and the glass doesn't look like a regular spider from a chip. It's wavy cracks.

Adaptive steering fault service required light is on. Car pulls to the right ever since light came on. Took it in for service at 37,000 miles and Ford refuses to repair this safety malfunction under any type of warranty. I purchased extended platinum insurance coverage because I bought this vehicle used 1 year ago. Light comes on everything I turn the vehicle on. I'm concerned for my safety driving, especially at high speeds on the freeway.

While driving the vehicle on the interstate, three different times it suddenly, without warning, lost all power and shutdown the car. No power, lights, power steering, etc. I had to coast to a stop on a major interstate. Once I was stopped, turned off the car and it restarted like nothing happened. These events were very dangerous. Once was when it was raining so when the car lost power, the wipers stopped at 70 mph so I had to navigate to the shoulder without being able to see. A second time was at night driving 70 mph, when it shutdown, I lost headlights and I couldn't see. It was terrifying as I was in a remote area of I-49 without any lighting to navigate to the shoulder. Again, once stopped and put in park, it restarted immediately. Please note, I'm not the owner of this car. I was driving it as a loaner from a used car dealership. This problem was so serious I am reporting directly to the NHTSA as this car had no recalls to address. Someone is going to get injuries or die. I was terrified.

Tl- the contact owns a 2016 Ford flex. The contact stated that while driving at low rate of speed, the contact was crossing a median and crashed into another vehicle. The driver side air bag did not deploy upon initial impact. Upon initial impact, the contact's upper body went into the passenger seat and caused the contact's foot to be wedged into the accelerator pedal, causing the contact to hit a garage. The only air bag that did deploy upon the second impact was the driver's leg air bag. The contact sustained an incomplete spinal cord injury causing him to have neck surgery. The driver of the other vehicle did seek medical attention but the injury remained unknown. A police report was filed at the scene. The vehicle was towed away from the scene and had been totaled by insurance(claim number#01-001-969010). The manufacturer was informed of the failure and was given a case number(cas-24820768). The failure mileage was 44,857. Jo.

When parked and locked, the rear hatch will unlock when driver gone, or at night. Rear hatch door will not close by any switch. A danger to personal safety and theft.

When I am driving, my volume for the radio will increase very quickly while have my hands on the steering wheel. I have been driving or parked and it will accelerate as high as it can go. This can be startling, because I am not expecting the sound to get extremely loud, quickly. I have gone into the settings and turned the setting to off when it asks about the volume increasing when we accelerate the gas. However, this didn't fix the problem. Although I chose a date at the bottom as to when this happened, it's not accurate. It is very random and unpredictable when the volume increases.

Vehicle has a motion sensor under the rear area that enables the hatch to open and close when you slide you foot under the bumper if you have the key fob on you. When you begin loading packages if your foot moves near the sensor the hatch can close down suddenly and hit you in the head or back if you are turning to empty a cart. There seems to be no way for the user to shut off the motion sensor. A google search reveals many complaints people have made on this topic. Several Ford products have the same system. Vehicle is parked when this happens.

The rear lights across the rear of the car, get filled with water. . This started approx 2 years ago with some condensation, each time I was told this was normal and it would dry after some time. Recently it has gotten a lot worse, and the water fills up over the bulbs and doesn't dry. Pictures were taken by the dealer and submitted to both warranty CO's. Only to be rejected. . I feel this is a safety issue.

Tl the contact owns a 2016 Ford Edge. While operating the vehicle, the temperature gauge increased to "hot" and the "coolant overheated" message displayed. The vehicle was taken to park city Ford (3333 inwood rd, dallas, TX) where it was diagnosed that an electrical voltage surge had damaged the battery, wire harness, fuse box, and cooling fan. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.

The car was parked. The head lights turned on/off a couple of times, the interior lights turned on/off, and the driver and passenger door windows opened and closed spontaneously. Both key fobs were in the house at least 40 feet from the car. The car does not have remote start option. The car was parked in front of an attached garage. The house is in a rural area at least 1/4 mile from the nearest house. The obvious concern is security with regard to theft in an urban setting. Also possible water damage if this was to occur during a rainstorm. It was witnessed by three different people. The only "rf" devices active in the house were a cordless phone, two cell phones, and a wifi router.

Engine shut down while driving with no warning. Vehicle entered "accessory mode" which kept all of the instruments light up, was able to steer off the road and re-start the car. Vehicle was in motion on a city street with heavy traffic.

Please allow me to qualify this documentation by stating that we have not yet brought this auto back to the dealer at this time. We purchased the car less than a year ago. The car has fewer than 3,000 miles. In the past week we are seeing the adaptive steering warning light come on after starting and as soon as putting the car into gear. This has occurred 4 times in the past week. We have not noticed any difference in steering, the wheel turning off center, none of the issues reported by numerous other people on the web. But I certainly expect this to happen at some point. My concern is how many reports are on the web from owners who experience this fault. And the many variations of how different Ford dealers choose to manage the problem. Everything from replacing the steering wheel to the good old "well, we can't replicate the problem" brush off. Once again, I have not yet visited my Ford dealer but expect to very quickly. I have no idea what they will do, if they will do anything, or how long it will take. What I do know is the following. . . . . . . An issue of this nature constitutes, in my mind, a questionable level of safety concern be it mild or major. The owner of the vehicle must pay for additional expenses by missing work, maybe renting a car, to have this problem possibly resolved or possibly not. And in the interim drive with a concern for safety. Because not everyone can just stop what they are doing when that light comes on and drive to a Ford service center which, for the most part, is only open m-f and usually requires appointments in advance. I am keeping my fingers crossed that our dealer, which we bought two new 2016 cars from last year, will be pro-active in addressing this problem once we can bring the car in. But I believe the NHTSA must become involved and demand that fmc develops a fix and offers a recall.

On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife. There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.

Driving down the interstate at 80 mph in motion when the car started to go into 'limp mode. ' the dash stated there was 'low oil pressure' and 'check airbags. ' within the next three seconds the car started to lose power and power steering was shut off. The car started slowing down at a dramatic rate leaving me stranded. After the car killed the engine I was not able to restart the car. The car would turn over, but not hold power it would die immediately. I was finally able to start the car after waiting 10 minutes. The car would start and hold power. The check engine light and airbag light were on. I was only able to drive a mile before the problem would start all over again. This has happened to me on multiple occasions averaging about every 2,000 miles. It has happened in blizzard conditions, rain, and on a 50 degree day. Also while driving 35 mph and on a highway got 55 mph. I have taken the car into Ford and they told me there is nothing wring with the car. When plugging the car into the system to look for the problem they stated nothing shows up, even with the check engine light on.

My vehicle was accelerating on a straight section of road during rush hour (had at least a half tank of gas). I was pushing normally on the gas pedal to keep moving and suddenly, without warning, the car decelerated and lost power as if I ran out of gas. It came to a complete stop. No limp mode, I had to coast to a place to pull over. Power was on and all components were working except there was no gas when I pushed the gas pedal. The wrench icon lit up on the dashboard. When I turned off and then restarted the engine the gas pedal worked so I put it in "drive" and accelerated cautiously. After five minutes, I lost power again, just before entering a major highway. The sudden loss of power could have killed me on a highway, or in the middle of any busy intersection, not to mention harm other drivers and passengers. I took it to Ford service the next day and they said I had a bad throttle body. It was not contaminated, it just failed. They stated that this was the first time they saw a failed throttle body in a 2016 Edge. (13,000 miles). My husband said it happened to him once earlier this year, and he immediately called the service department for advice. He was instructed to turn the car off and it should be fine after starting it back up. It worked. That may be a short term solution - to get home. It is not a solution to this life threatening problem.

The incident has happened four times, so far, twice within two minutes. Driving down a straight, flat road and the car completely shuts down. Accelerator does not work, air bag sensors deactivate, complete loss of control. Cars behind had to swerve into a ditch to avoid hitting my car because the car completely shuts off with no notice, going 50 mph. Now happens every time I drive vehicle for longer than 20-25 minutes. Hill start assist not available message appears and car shuts down without warning traveling at high speeds. Service engine light appears and service engine notification. Airbag sensor off light illuminates. I've found this has been a known problem since 2002 and there have been no recalls. They are still manufacturing malfunctioning etb in vehicles and someone is going to die. Thankfully, I was not on the expressway. I have this issue documented on video, as it happens every time I drive my 2016 Ford Edge. Https://www. Law360. . Read more...

I bought that SUV on 12/9/16. On 17/1/17 I delivered (dealer) it for repair, I mean, to function for first time the interior (soffit) lights. On 21/2/17 they delivered (to me) the unit, after installed a new fuse box (sent from the manufacturer). On 4/ix/17 (night) from the left side of the soffit began to outburst smoke/burning smell. At the end, the left side of the soffit and the base of the sun protector (with mirrior) were burned. Next day, I took the vehicle to the dealer, and they have it yet. I wrote a letter, with copies to the Ford ceo, vp customer affairs, vp quality control and dealer ceo. Later I file a claim at the local consumer affairs off. The dealer technician (in charge of repair the unit) said "that's an electrical flaw from manufact".

When coming to a stop at an intersection the proximity sensors go off inadvertently frequently when there is no object there. We have taken it to Ford service several times only to be told everything checks out okay. This happens on a daily basis and is very annoying and makes us not trust the sensors since they sense objects that are not visible. This usually happens when slowing down for a stop sign at an intersection or stop light. It can go off on either side even through no other vehicles or objects are there. My wife has recorded this on her phone to show the service department but so far they have not been able to duplicate it. When we showed them the video they said they had another person record a video of the same issue on another Ford Edge under slowing or coming to a stop at an intersection. This report wants a specific date reported when this happened however as mentioned this happens on a regular basis and has done since it was purchased new from Ford country in henderson, nv. We have taken it into two different dealers trying to have this problem taken care of both gaudin Ford in las vegas,nv and Ford country where we purchased the vehicle in henderson, nv.

Stepped on gas at intersection and vehicle power system stopped. Throttle and power steering went out. Drifted to side of road. Ford repaired and said it was the electrical throttle.