Rearview System Braking problems of the 2016 Ford Edge

This is for recall 25s89/ NHTSA 25v572. Took my car to the dealer and they confirmed and found c1001:01. They refused service and blamed a faulty wire harness. They stated fixed points which indicates tampering or previous repair which I am the original owner and have never had electrical work done on the vehicle. They are trying to charge me $1700 for a wire harness and refusing to do the safety recall.

Rear view camera was distorted and didn’t show a vehicle behind me when I backed out of parking spot and made contact with another vehicle.

Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 manufacturer recall number 25s89 NHTSA recall number 25v572 recall status recall incomplete, remedy not yet available.

My rear camera on my car is not working and a recall was issued in September under NHTSA recall number25v572. My car camera is completely broken and Ford has provided no alternative solutions, nor a timeline on when this can be addressed. As this has been a problem for over 6 months, I do not feel that this is a "reasonable time" for repair as designated by your agency. I have asked Ford for alternatives, which they refuse to provide.