Automatic Transmission Torque Converter problems of the 2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked, after which the contact heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.

My vehicle is not listed under the recall 17s16(2) this is an expansion to recall 17v-427 yet my car has been sitting for 4 months at a Ford dealership because the torque convertor that is not performing is on backorder. Why is Ford being allowed to string me the consumer along until they decide that this is a big problem? I received a service notice (customer satisfaction program 22n12 stating that they are aware of a problem with the flexplate, transmission fluid pump and torque convertor but no resolution. I cannot afford to keep making car payments for a car I cannot drive. I am beyond frustrated and Ford will not communicate with me.

My 2018 Edge with ecoboost has less than 62k miles. Noticed a rattling noise when I was idled or not accelerating. Noise got louder and worse, seemed to have issues changing gears, began sounding like a diesel when I was idle. Took it in for diagnostics today and noticed the check engine light came on today. Results came back with random misfire code. Turns out there is a crack in the flywheel. . . Which from what I can tell by research is due to manufacturer issues with the torque converter. Why is there no recall for this? it is dangerous and the car is not old or worn out enough to have these kind of issues. Cost to correct is astronomical. Please help raise awareness and get the help consumers deserve.

Vehicle powertrain equipment failure at 34k miles consistent with NHTSA campaign # 18v390000 and Ford recall 17s16. No accidents or injury resulting from the failure. Required replacement of engine and transmission components including the torque converter. Repairs took almost six weeks to complete due to parts availability.