general problems of the 2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was distorted, and occasionally the message “camera not available” was displayed. The contact received notification of NHTSA campaign numbers: 25v572000 (back over prevention) and 25v544000 (service brakes, hydraulic); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was blank, with the message “camera not available” displayed. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 115,874.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(r), the rearview camera displayed a blank white screen. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed both the forward and rearview images simultaneously. In addition, the contact stated that the buttons on the infotainment system were lagging and were sometimes inoperable while pressed. The vehicle was taken to an unknown dealer, where the contact was informed that the failure was related to an unrepaired recall. The dealer declined to inspect the vehicle at the time. The vehicle was not diagnosed or repaired. The contact later received a call from the dealer to schedule the recall repair for June 2026, when the parts were scheduled to be available. The contact stated that the vehicle was unsafe to drive with the forward and rearview images displayed on the infotainment system screen simultaneously, and the contact could not wait until June 2026. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure, but no assistance was provided. The contact was informed that the failure was not related to the unrepaired recall. The failure mileage was approximately 74,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera had displayed a blank screen. The approximate failure mileage was 101,500.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing, causing the vehicle to slightly hit the trailer hitch of another parked and unoccupied vehicle on one occasion. There were no injuries sustained. The dealer was notified of the failure and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Edge. The contact stated that while reversing, the back over prevention camera screen malfunctioned, and displayed either a dark image or no image. The contact stated that the failure created a visibility hazard for the driver. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention). The manufacturer and local dealer were contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 60,000.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera displayed a distorted image, with the message, "rear-view camera not available" and the screen went black. The dealer was contacted, and it was confirmed that parts were not yet available to repair the vehicle. The manufacturer was made aware of the issues. The failure mileage was approximately 65,000.

The contact owns a 2018 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that two dealers were made aware of the failure, and the contact was informed that the parts were not yet available. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.

The contact owns a 2018 Ford Edge. The contact stated that while reversing, the camera screen was blank. The sensor was not beeping. The contact stated that the usb was inoperable. The contact received notice of NHTSA campaign number: 25v572000 (back over prevention). The unknown local dealer was contacted and informed the contact that a second letter would be mailed when the parts were available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 185,000.

The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the apim module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the alarm used to alert the driver of oncoming vehicles failed to function as intended. No warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the back over prevention camera was inoperable. The contact stated that while reversing, there was no image displayed on the screen. The failure mileage was 78,000.

The contact owns a 2018 Ford Edge. While the vehicle was shifted into reverse(r), the rearview camera displayed a blank screen. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. Two dealers were notified of the failure and confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2018 Ford Edge. The contact stated while attempting to reverse, the rearview camera failed to display an image. The contact stated that the failure only occurred during hot weather conditions. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified of the failure. The contact was informed by the manufacturer that the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to report the failure to the NHTSA hotline. The approximate failure mileage 89,870.