Rearview System Braking problems of the 2021 Ford Edge

Subject: complaint regarding Ford safety recall 25s28 – unresolved apim module issue vehicle information: year/model: 2021 Ford Edge recall: Ford safety recall 25s28 defect: rear-view camera and apim module software malfunction. Summary of issue: June 2025: attempted recall repair; dealer stated recall was on hold. August 2025: received another recall notice but delayed repair since no issues were present. November 2025: navigation system, carplay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the apim module covered under recall 25s28. December 2025: vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current status: vehicle still has defective apim module affecting rear-view camera, bluetooth, gps, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested action: please investigate Ford’s repeated delays and lack of remedy for recall 25s28. Ensure timely resolution and enforce compliance with recall obligations.

Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.

I received a recall letter from Ford motor company dated April 2022 for recall notice 22s14 / NHTSA recall 22v151. The risk is "a rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash. " this recall is not in the Ford or NHTSA database for my vehicle yet I have experienced this problem. The remedy is a software update which the dealer has not been able to install. A new aipm module has been on backorder since November 19, 2021 when the previous owner experienced the same problem.