Trunk Wiring problems of the 2022 Ford Edge

The contact rented a 2022 Ford Edge. The contact stated while moving items out of the trunk of the vehicle with the rear door elevated, the rear door inadvertently dropped and hit her on the face. The contact sustained laceration under her left eye. Additionally, the contact sustained headache, neck ache and emotional stress as the incident occurred while assisting her younger daughter to move to college. The contact sought medical assistance. The vehicle was returned to hertz rental company. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2022 Ford Edge. The contact stated that the liftgate of the vehicle would inadvertently close on its own while loading or unloading the truck. The contact stated that the liftgate had closed on her back persistently on one occasion. The contact stated that she immediately reached out to the liftgate manual button and the liftgate elevated. There was no further information provided. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was then taken to a second dealer, folsom lake Ford (12755 folsom blvd, folsom, CA 95630), who informed the contact that they could not duplicate the failure. The dealer also advised the contact that they could not make the liftgate only operable through the manual button as all the electrical wires systems of the liftgate were connected. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,181.